Windsor Hospitality
Overview
Join our team! Windsor Hospitality is looking for their newest
Event Service Manager
to support the Catering and Banquet Food and Beverage departments. This role involves servicing events, contract review, deposits, menu planning, agenda setting, hotel planning services, and payment collection. Primary Position
The Event Service Managers primary role will be servicing events, primarily for the Catering and Banquet Food and Beverage departments. Duties include contract review, event deposits, menu planning, agenda setting, hotel planning services, and payment collection. Essential Responsibilities
Responsible for managing and planning meetings/conventions and related activities. Update Front Office with weekly forecasts and in-house groups. Attend Banquet Event Order (BEO) and staff meetings and act as a team leader for all hotel department staff participating in the event delivery process. Coordinate all group business as developed by the sales manager. Determine appropriate follow-up planning needs. Contact company representative to follow up on all signed/contracted business within three working days of file turn. Maintain well-documented, accurate, organized, and up-to-date file management to serve the client and the employer in a timely and knowledgeable manner. Develop customer profiles and maintain an effective trace system, including trace dates and references, resulting in superior account service and increased revenues. Develop strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction. Follow up on all client needs and inquiries efficiently and expediently. Focus on revenue-generating activity and maximize selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. Upsell and detail the program with the client, including verifying and modifying space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEOs, and paperwork to ensure quality service. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and problems to ensure quality product delivery, customer satisfaction, and repeat business. Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery. Attend and lead pre-conference meetings. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties. Initiate billing procedures, ensuring any deposits and credit applications are received with adequate information and within an acceptable time frame. Complete diagrams for all groups using Cvent diagram software. Create floor plans for each event to ensure banquets and clients agree before setting up. Work in partnership with the banquet/event staff to ensure the highest quality presentation/service is delivered with attention to detail. Attend to and respond to guest complaints/comments. Responsible for entering sales contracts and creating group blocks in PMS and MARSHA. Education and Experience Required
The ideal candidate should have a genuine desire to satisfy the needs of others in a demanding environment with refined verbal and written communication skills. Must be highly proficient in various technology applications and possess strong financial acumen. Three years of hotel event/catering sales experience would be a plus. Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Windsor Hospitality. Get notified about new Convention Services Manager jobs in Alpharetta, GA. #J-18808-Ljbffr
Join our team! Windsor Hospitality is looking for their newest
Event Service Manager
to support the Catering and Banquet Food and Beverage departments. This role involves servicing events, contract review, deposits, menu planning, agenda setting, hotel planning services, and payment collection. Primary Position
The Event Service Managers primary role will be servicing events, primarily for the Catering and Banquet Food and Beverage departments. Duties include contract review, event deposits, menu planning, agenda setting, hotel planning services, and payment collection. Essential Responsibilities
Responsible for managing and planning meetings/conventions and related activities. Update Front Office with weekly forecasts and in-house groups. Attend Banquet Event Order (BEO) and staff meetings and act as a team leader for all hotel department staff participating in the event delivery process. Coordinate all group business as developed by the sales manager. Determine appropriate follow-up planning needs. Contact company representative to follow up on all signed/contracted business within three working days of file turn. Maintain well-documented, accurate, organized, and up-to-date file management to serve the client and the employer in a timely and knowledgeable manner. Develop customer profiles and maintain an effective trace system, including trace dates and references, resulting in superior account service and increased revenues. Develop strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction. Follow up on all client needs and inquiries efficiently and expediently. Focus on revenue-generating activity and maximize selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. Upsell and detail the program with the client, including verifying and modifying space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEOs, and paperwork to ensure quality service. Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and problems to ensure quality product delivery, customer satisfaction, and repeat business. Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery. Attend and lead pre-conference meetings. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties. Initiate billing procedures, ensuring any deposits and credit applications are received with adequate information and within an acceptable time frame. Complete diagrams for all groups using Cvent diagram software. Create floor plans for each event to ensure banquets and clients agree before setting up. Work in partnership with the banquet/event staff to ensure the highest quality presentation/service is delivered with attention to detail. Attend to and respond to guest complaints/comments. Responsible for entering sales contracts and creating group blocks in PMS and MARSHA. Education and Experience Required
The ideal candidate should have a genuine desire to satisfy the needs of others in a demanding environment with refined verbal and written communication skills. Must be highly proficient in various technology applications and possess strong financial acumen. Three years of hotel event/catering sales experience would be a plus. Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Windsor Hospitality. Get notified about new Convention Services Manager jobs in Alpharetta, GA. #J-18808-Ljbffr