Hilton Worldwide
Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade
Hilton Worldwide, Sacramento, California, United States, 95828
Overview
Job Description - Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade (HOT0BY2U) Job Description Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade (HOT0BY2U) Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging bell services if needed. Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and general product knowledge; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What we are looking for
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Specifically, we look for demonstration of these values and attributes: Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Attributes : Quality, Productivity, Customer Focus Shift, Compensation & Benefits
Shift Pattern : Full-Time Hourly Rate : $20.00 per hour The Benefits
Hilton offers an award-winning workplace culture with a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Parental leave Matching 401(k) Employee stock purchase program (ESPP) with 15% discount Debt-free education: access to a wide variety of educational credentials Career growth and development Team Member Resource Groups *Available benefits may vary depending upon property-specific terms and conditions of employment and applicable collective bargaining agreements. Equal Opportunity
We are an equal opportunity employer. Any required legal statements may appear here as applicable to the property. Job function
Job: Guest Services, Operations, and Front Office #J-18808-Ljbffr
Job Description - Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade (HOT0BY2U) Job Description Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade (HOT0BY2U) Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging bell services if needed. Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and general product knowledge; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What we are looking for
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Specifically, we look for demonstration of these values and attributes: Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Attributes : Quality, Productivity, Customer Focus Shift, Compensation & Benefits
Shift Pattern : Full-Time Hourly Rate : $20.00 per hour The Benefits
Hilton offers an award-winning workplace culture with a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Parental leave Matching 401(k) Employee stock purchase program (ESPP) with 15% discount Debt-free education: access to a wide variety of educational credentials Career growth and development Team Member Resource Groups *Available benefits may vary depending upon property-specific terms and conditions of employment and applicable collective bargaining agreements. Equal Opportunity
We are an equal opportunity employer. Any required legal statements may appear here as applicable to the property. Job function
Job: Guest Services, Operations, and Front Office #J-18808-Ljbffr