MDA Edge
Credit Assistance Specialist - 2nd Shift
1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$24.00/hr - $24.00/hr Job Summary:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. This position has a max pay rate of $24.00/hr plus a shift differential of 8%. Responsibilities:
Reaches out to delinquent clients to secure payment and determines reasons for delinquency on active or inactive loan, deposit, and credit card accounts. Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable. Determines the right solution for the client while staying within collections compliance guidelines. Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct. Achieves quality standards and meets key performance indicators. Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses. Minimum Education Requirement:
High School Diploma/GED/Secondary School or equivalent. Required Key Skills:
Active Listening Attention to Detail Client Solutions Advisory Oral Communications Account Management Adaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x. Set job alerts for Credit Specialist roles. #J-18808-Ljbffr
1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$24.00/hr - $24.00/hr Job Summary:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. This position has a max pay rate of $24.00/hr plus a shift differential of 8%. Responsibilities:
Reaches out to delinquent clients to secure payment and determines reasons for delinquency on active or inactive loan, deposit, and credit card accounts. Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable. Determines the right solution for the client while staying within collections compliance guidelines. Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct. Achieves quality standards and meets key performance indicators. Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses. Minimum Education Requirement:
High School Diploma/GED/Secondary School or equivalent. Required Key Skills:
Active Listening Attention to Detail Client Solutions Advisory Oral Communications Account Management Adaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x. Set job alerts for Credit Specialist roles. #J-18808-Ljbffr