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Training and Support Specialist

Jobs via Dice, Raleigh, North Carolina, United States, 27601

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1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sage Group, is seeking the following. Apply via Dice today!

Raleigh, NC - Hybrid

The Client Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.

DHB prefers experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with: Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Experience in curriculum design and developing training materials for adult learners

Required

3

Years

Understands the Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.

Highly desired

3

Years

Strong content development skills needed.

Required

3

Years

Instructional design and technical knowledge needed

Required

3

Years

Adobe Articulate 360

Required

0

Experience with adult learning practices, principles and procedures in classroom and on-line presentations

Highly desired

0

This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.

Required

3

Years

Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Required

0 Seniority level

Seniority level

Entry level Employment type

Employment type

Full-time Job function

Job function

Human Resources Industries

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