Coury Hospitality
Front Desk Agent Homewood Suites San Diego Hotel Circle
Coury Hospitality, San Diego, California, United States, 92189
Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area, 2201 Hotel Circle South, San Diego, California, United States of America
Job Description
Posted Monday, September 22, 2025 at 7:00 AM Why Work at Homewood Suites San Diego Hotel Circle? Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, its a great place to grow your hospitality career while being part of a dynamic, service-oriented team. Why Work at Homewood Suites San Diego Hotel Circle? Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, its a great place to grow your hospitality career while being part of a dynamic, service-oriented team. About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! DEPARTMENT:
Front Office REPORTS TO:
Front Office Manager STATUS:
Non-Exempt POSITION SUMMARY: The Front Desk Agent is often the first point of contact for our guests and plays a vital role in creating unmatched guest experiences. This role welcomes and accommodates guests, oversees the registration and check-out process, promotes hotel services and amenities, and provides helpful information to ensure each stay is seamless and memorable. RESPONSIBILITIES: Greet and welcome guests and visitors warmly and professionally, providing prompt attention and assistance. Complete guest check-in and check-out procedures efficiently and accurately, setting up accounts according to preferences. Accommodate room changes and special requests expediently. Maintain knowledge of hotel rates, promotions, room types, amenities, dining options, hours of operation, and local attractions. Resolve guest concerns with empathy and professionalism, reporting issues to management and ensuring proper service recovery. Accurately process guest payments, follow all cash handling policies, and maintain proper key control. Assist guests with information about city attractions, events, and nearby areas of interest. Communicate pertinent guest information to appropriate departments to ensure seamless service. Cooperate with other front office team members and departments such as Valet, Bell, Sales, and Accounting. Handle lost and found items responsibly. Report accidents, injuries, unsafe conditions, and maintenance issues promptly. Maintain professional grooming, uniform standards, and a polished appearance. Uphold guest confidentiality and practice safety/security protocols including life safety and emergency procedures. Participate in ongoing training and actively contribute to team success. Perform additional duties as assigned to support the guest experience and hotel operations. QUALIFICATIONS: Strong customer service skills with a true desire to satisfy guest needs. Ability to communicate clearly and pleasantly in English, both verbally and in writing. Professional appearance, demeanor, and ability to remain calm under pressure. Previous cashier or basic accounting experience preferred. Knowledge of hotel management systems and ability to accurately input information. Strong multitasking skills and attention to detail in a fast-paced environment. Ability to maintain excellent attendance and punctuality. Knowledge of San Diego area attractions and community is a plus. EXPERIENCE: Previous customer service or front desk experience preferred. PHYSICAL DEMANDS: Ability to stand for extended periods. Frequent walking and ability to handle close quarters at the desk. Light lifting, bending, and reaching as needed. Ability to work in a busy front office environment with guest interaction. Ready to Join Us? Turn your professionalism, guest focus, and attention to detail into moments that matter. Apply today and join Homewood Suites San Diego Hotel Circle, where your dedication makes a real difference. Heres the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Companys use of the personal information it collects, receives or maintains for the business purposes identified above. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Companys use of the personal information it collects, receives or maintains for the business purposes identified above. Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area, 2201 Hotel Circle South, San Diego, California, United States of America #J-18808-Ljbffr
Posted Monday, September 22, 2025 at 7:00 AM Why Work at Homewood Suites San Diego Hotel Circle? Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, its a great place to grow your hospitality career while being part of a dynamic, service-oriented team. Why Work at Homewood Suites San Diego Hotel Circle? Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area is a welcoming, team-driven workplace that balances efficiency with genuine hospitality. The positive, supportive environment makes it easy to thrive, with your co-curators and leaders who value collaboration. Located near top attractions like SeaWorld and Old Town, its a great place to grow your hospitality career while being part of a dynamic, service-oriented team. About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! DEPARTMENT:
Front Office REPORTS TO:
Front Office Manager STATUS:
Non-Exempt POSITION SUMMARY: The Front Desk Agent is often the first point of contact for our guests and plays a vital role in creating unmatched guest experiences. This role welcomes and accommodates guests, oversees the registration and check-out process, promotes hotel services and amenities, and provides helpful information to ensure each stay is seamless and memorable. RESPONSIBILITIES: Greet and welcome guests and visitors warmly and professionally, providing prompt attention and assistance. Complete guest check-in and check-out procedures efficiently and accurately, setting up accounts according to preferences. Accommodate room changes and special requests expediently. Maintain knowledge of hotel rates, promotions, room types, amenities, dining options, hours of operation, and local attractions. Resolve guest concerns with empathy and professionalism, reporting issues to management and ensuring proper service recovery. Accurately process guest payments, follow all cash handling policies, and maintain proper key control. Assist guests with information about city attractions, events, and nearby areas of interest. Communicate pertinent guest information to appropriate departments to ensure seamless service. Cooperate with other front office team members and departments such as Valet, Bell, Sales, and Accounting. Handle lost and found items responsibly. Report accidents, injuries, unsafe conditions, and maintenance issues promptly. Maintain professional grooming, uniform standards, and a polished appearance. Uphold guest confidentiality and practice safety/security protocols including life safety and emergency procedures. Participate in ongoing training and actively contribute to team success. Perform additional duties as assigned to support the guest experience and hotel operations. QUALIFICATIONS: Strong customer service skills with a true desire to satisfy guest needs. Ability to communicate clearly and pleasantly in English, both verbally and in writing. Professional appearance, demeanor, and ability to remain calm under pressure. Previous cashier or basic accounting experience preferred. Knowledge of hotel management systems and ability to accurately input information. Strong multitasking skills and attention to detail in a fast-paced environment. Ability to maintain excellent attendance and punctuality. Knowledge of San Diego area attractions and community is a plus. EXPERIENCE: Previous customer service or front desk experience preferred. PHYSICAL DEMANDS: Ability to stand for extended periods. Frequent walking and ability to handle close quarters at the desk. Light lifting, bending, and reaching as needed. Ability to work in a busy front office environment with guest interaction. Ready to Join Us? Turn your professionalism, guest focus, and attention to detail into moments that matter. Apply today and join Homewood Suites San Diego Hotel Circle, where your dedication makes a real difference. Heres the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Companys use of the personal information it collects, receives or maintains for the business purposes identified above. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Companys use of the personal information it collects, receives or maintains for the business purposes identified above. Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area, 2201 Hotel Circle South, San Diego, California, United States of America #J-18808-Ljbffr