Warrior Insurance Network
Auto Casualty Claims Supervisor
Warrior Insurance Network, Chicago, Illinois, United States, 60290
Overview
Auto Casualty Claims Supervisor role at Warrior Insurance Network. This is a hybrid position (after training). Local candidates to work at either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location. Position Description
Our Claims Management Team is Growing! The Casualty Claims Management Team will be responsible for the direct supervision of the Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit. Duties & Responsibilities Lead, motivate, and provide direction to the Casualty Unit staff members Conduct file and diary reviews for monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained. Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority. Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained. Oversee the implementation and monitoring of procedures to assure effectiveness and compliance. Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes. Work with staff relative to any suits drawn on cases with respect to litigation handling. Develop and manage a cost effective defense strategy. Identify Systems issues/problems/suggestions for enhancements. Manage the administrative functions of the unit which include: Review, provide direction and assign new losses Screening and selecting candidates Setting performance objectives and monitoring performance results Conduct performance appraisals Complete reports as necessary Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.) Conduct unit meetings Review and respond to Department of Insurance complaints Review and direct claim activity on customer inquiries Complete special projects as assigned
Qualifications Required
5+ years auto liability claims and/or supervisory experience 5+ years managing litigated personal auto files a plus Strong technical and administrative background in auto claims handling Ability to work independently on technical and administrative matters in accordance with company policy and procedures Good leadership, training and development skills Excellent communication, interpersonal and organizational skills Ability to pass written examinations where required by state statutes to become a licensed claim Hybrid position (after training is complete)
Benefits
First Year Hiring Bonus (for direct applicants) Competitive Salaries Excellent benefits Growth opportunities
Estimated Compensation Range: $70k/year-$95k/year* Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales Industries: Insurance
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Auto Casualty Claims Supervisor role at Warrior Insurance Network. This is a hybrid position (after training). Local candidates to work at either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location. Position Description
Our Claims Management Team is Growing! The Casualty Claims Management Team will be responsible for the direct supervision of the Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit. Duties & Responsibilities Lead, motivate, and provide direction to the Casualty Unit staff members Conduct file and diary reviews for monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained. Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority. Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained. Oversee the implementation and monitoring of procedures to assure effectiveness and compliance. Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes. Work with staff relative to any suits drawn on cases with respect to litigation handling. Develop and manage a cost effective defense strategy. Identify Systems issues/problems/suggestions for enhancements. Manage the administrative functions of the unit which include: Review, provide direction and assign new losses Screening and selecting candidates Setting performance objectives and monitoring performance results Conduct performance appraisals Complete reports as necessary Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.) Conduct unit meetings Review and respond to Department of Insurance complaints Review and direct claim activity on customer inquiries Complete special projects as assigned
Qualifications Required
5+ years auto liability claims and/or supervisory experience 5+ years managing litigated personal auto files a plus Strong technical and administrative background in auto claims handling Ability to work independently on technical and administrative matters in accordance with company policy and procedures Good leadership, training and development skills Excellent communication, interpersonal and organizational skills Ability to pass written examinations where required by state statutes to become a licensed claim Hybrid position (after training is complete)
Benefits
First Year Hiring Bonus (for direct applicants) Competitive Salaries Excellent benefits Growth opportunities
Estimated Compensation Range: $70k/year-$95k/year* Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales Industries: Insurance
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