Russell Tobin
This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$20.00/hr - $22.00/hr Direct message the job poster from Russell Tobin Sr. US Staffing Associate | Member of an Erstwile Royal Jagirdar Family of Bijwar Naruka, Alwar Rajasthan, India
Job Title: IT Support Representative Education Level: High School Diploma / GED Rate: $19 - $22/Hour Location: Columbus, OH Company Overview: Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors. Position Summary: The
Service Desk Agent
is the first point of contact for users calling the IT Service Desk. This role involves providing best-in-class customer service, resolving technical issues efficiently, and identifying opportunities to streamline or automate processes. The Service Desk Agent is expected to achieve high levels of first-call resolution while using a knowledge base and expertise to address user needs. Key Responsibilities: Provide strong phone support by: Listening attentively to understand the issue. Showing empathy and urgency in resolving problems. Documenting client interactions and issues accurately. Managing conflict resolution professionally. Deliver high-quality end-user support for enterprise software and hardware. Assess, triage, research, educate, and resolve technical incidents/requests in a 24/7/365 environment. Provide after-hours and weekend support as needed under general oversight. Demonstrate attention to detail, teamwork, follow-through, and a positive attitude. Apply technical knowledge to support all existing systems. Support client computing needs via phone, online chat, and in person with professionalism. Build rapport and trust with users by ensuring timely resolution or escalation and consistent communication. Offer user guidance while maintaining professionalism in difficult situations. Investigate, diagnose, and resolve hardware/software issues. Install, modify, run diagnostics, and repair computer hardware/peripherals and software. Qualifications: Excellent customer service and communication skills. 25 years of relevant experience in a fast-paced, high-tech environment. Preferred experience in a technical support role. High school diploma or GED with relevant work experience. Ability to quickly diagnose and resolve problems in complex environments. Self-motivated and capable of working independently under pressure. Willingness to work variable shifts, including evenings, weekends, and holidays. Key Technical Focus: High-quality technical support for enterprise software/hardware. Applying technology knowledge to support existing systems. Diagnosing and resolving hardware/software issues effectively. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Media, Telecommunications, and Telephone Call Centers Referrals increase your chances of interviewing at Russell Tobin by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified about new Information Technology Specialist jobs in
Columbus, OH . Obetz, OH $125,000.00-$145,000.00 2 weeks ago Columbus, OH $88,621.00-$131,826.00 2 weeks ago Columbus, OH $60,000.00-$81,000.00 1 month ago Columbus, OH $124,531.00-$161,889.00 1 day ago Columbus, OH $100,000.00-$120,000.00 1 week ago System Administrator EPIC HIM Analyst - Remote, OH
System Administrator EPIC HIM Analyst - Remote, OH
IS Epic Application Coordinator for Beacon and Research
Identity Management Engineer - Remote, OH
System Administrator(Epic Application Analyst) - Hybrid, OH
IS Epic Application Coordinator - Epic Population Health
Dublin, OH $90,000.00-$100,000.00 1 week ago Columbus, OH $78,000.00-$83,000.00 5 days ago Columbus, OH $65,000.00-$85,000.00 2 months ago Powell, OH $80,000.00-$90,000.00 2 weeks ago Microsoft Autopilot and Implementation Specialist (Contract)
High Performance Computing System Administrator
Columbus, OH $120,500.00-$272,900.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$20.00/hr - $22.00/hr Direct message the job poster from Russell Tobin Sr. US Staffing Associate | Member of an Erstwile Royal Jagirdar Family of Bijwar Naruka, Alwar Rajasthan, India
Job Title: IT Support Representative Education Level: High School Diploma / GED Rate: $19 - $22/Hour Location: Columbus, OH Company Overview: Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors. Position Summary: The
Service Desk Agent
is the first point of contact for users calling the IT Service Desk. This role involves providing best-in-class customer service, resolving technical issues efficiently, and identifying opportunities to streamline or automate processes. The Service Desk Agent is expected to achieve high levels of first-call resolution while using a knowledge base and expertise to address user needs. Key Responsibilities: Provide strong phone support by: Listening attentively to understand the issue. Showing empathy and urgency in resolving problems. Documenting client interactions and issues accurately. Managing conflict resolution professionally. Deliver high-quality end-user support for enterprise software and hardware. Assess, triage, research, educate, and resolve technical incidents/requests in a 24/7/365 environment. Provide after-hours and weekend support as needed under general oversight. Demonstrate attention to detail, teamwork, follow-through, and a positive attitude. Apply technical knowledge to support all existing systems. Support client computing needs via phone, online chat, and in person with professionalism. Build rapport and trust with users by ensuring timely resolution or escalation and consistent communication. Offer user guidance while maintaining professionalism in difficult situations. Investigate, diagnose, and resolve hardware/software issues. Install, modify, run diagnostics, and repair computer hardware/peripherals and software. Qualifications: Excellent customer service and communication skills. 25 years of relevant experience in a fast-paced, high-tech environment. Preferred experience in a technical support role. High school diploma or GED with relevant work experience. Ability to quickly diagnose and resolve problems in complex environments. Self-motivated and capable of working independently under pressure. Willingness to work variable shifts, including evenings, weekends, and holidays. Key Technical Focus: High-quality technical support for enterprise software/hardware. Applying technology knowledge to support existing systems. Diagnosing and resolving hardware/software issues effectively. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Media, Telecommunications, and Telephone Call Centers Referrals increase your chances of interviewing at Russell Tobin by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified about new Information Technology Specialist jobs in
Columbus, OH . Obetz, OH $125,000.00-$145,000.00 2 weeks ago Columbus, OH $88,621.00-$131,826.00 2 weeks ago Columbus, OH $60,000.00-$81,000.00 1 month ago Columbus, OH $124,531.00-$161,889.00 1 day ago Columbus, OH $100,000.00-$120,000.00 1 week ago System Administrator EPIC HIM Analyst - Remote, OH
System Administrator EPIC HIM Analyst - Remote, OH
IS Epic Application Coordinator for Beacon and Research
Identity Management Engineer - Remote, OH
System Administrator(Epic Application Analyst) - Hybrid, OH
IS Epic Application Coordinator - Epic Population Health
Dublin, OH $90,000.00-$100,000.00 1 week ago Columbus, OH $78,000.00-$83,000.00 5 days ago Columbus, OH $65,000.00-$85,000.00 2 months ago Powell, OH $80,000.00-$90,000.00 2 weeks ago Microsoft Autopilot and Implementation Specialist (Contract)
High Performance Computing System Administrator
Columbus, OH $120,500.00-$272,900.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr