Learning & Technology Adoption Specialist – New York

Learning & Technology Adoption Specialist – New York New York NY Job ID: 20250 Responsibilities: Core Technology Training & Onboarding Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role Support firmwide training initiatives related to new software rollouts or major upgrades Personalized Coaching & Office Hours Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help Provide individual coaching for users seeking targeted refreshers or tool-specific assistance Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms Just-in-Time Learning & Content Development Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets Maintain and enhance the firm’s internal learning resource library Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools Needs Analysis & Collaboration Track training trends and feedback to proactively identify skills gaps or emerging needs Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement Share observations and user feedback with internal product and engineering teams AI & Innovation Enablement Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice Stay current on AI developments and recommend relevant training opportunities or adjustments Qualifications: Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience) 4+ years in a legal or professional services training or support role Strong knowledge of Microsoft 365, Teams, and core legal technology platforms Demonstrated ability to teach technology concepts in an approachable, confidence-building manner Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey) Strong written and verbal communication skills Highly organized and able to manage competing training priorities across teams and offices Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferred Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred Background in adult learning, instructional design, or tech coaching is preferred Please send resumes to David O’Connell at

doconnell@friedmanwilliams.com Tagged as: Learning & Technology Adoption Specialist - New York

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