C.C.D. Cogent Communications Deutschland GmbH
Customer Support Engineer
C.C.D. Cogent Communications Deutschland GmbH, Atlanta, Georgia, United States, 30383
Cogent Communications is a global, Tier 1 facilities-based ISP, publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent provides high-speed Internet access and Ethernet transport services with an all-optical IP network backbone. Cogent is known for competitive pricing, end-to-end service delivery control, and network monitoring, along with a comprehensive benefits package including health, dental, vision, PTO, disability, life insurance, holidays, parental leave, 401(k) with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, with some requiring a waiting period.
Compensation
Base Salary Range: $60,000-$80,000/yr. Specific offers within the listed pay ranges are determined by factors such as experience, education, skills, certifications and business needs. Responsibilities Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services Work with Cogent customers via phone and e-mail to identify and resolve their service related issues Clearly document all steps taken to identify and resolve a customer reported issue Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues Ability to work professionally with customers, vendors, and internal groups under all circumstances Manage customer expectations and escalation and de-escalate the situation as necessary Perform other duties or special projects as assigned
Qualifications
Cisco equipment experience and certifications Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNSs and IP-VPNs is desired Strong problem-solving skills Excellent verbal and written communication skills Ability and desire to provide excellent customer service to Cogent Customers Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success Ability to work independently, as well as in a team environment Reliable employment history with strong attendance and punctuality records Availability to work on a shift including one Weekend day. (Flexibility is a MUST)
COVID-19 Policy
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy. By submitting an application or resume for this position, I understand that it is an in-office position and agree to abide Cogents mandatory vaccination policy. To apply for the Customer Support Engineer position, please submit your resume and cover letter to careers@cogentco.com. Cogent Communications is an Equal Opportunity Employer. #J-18808-Ljbffr
Base Salary Range: $60,000-$80,000/yr. Specific offers within the listed pay ranges are determined by factors such as experience, education, skills, certifications and business needs. Responsibilities Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services Work with Cogent customers via phone and e-mail to identify and resolve their service related issues Clearly document all steps taken to identify and resolve a customer reported issue Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues Ability to work professionally with customers, vendors, and internal groups under all circumstances Manage customer expectations and escalation and de-escalate the situation as necessary Perform other duties or special projects as assigned
Qualifications
Cisco equipment experience and certifications Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNSs and IP-VPNs is desired Strong problem-solving skills Excellent verbal and written communication skills Ability and desire to provide excellent customer service to Cogent Customers Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success Ability to work independently, as well as in a team environment Reliable employment history with strong attendance and punctuality records Availability to work on a shift including one Weekend day. (Flexibility is a MUST)
COVID-19 Policy
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy. By submitting an application or resume for this position, I understand that it is an in-office position and agree to abide Cogents mandatory vaccination policy. To apply for the Customer Support Engineer position, please submit your resume and cover letter to careers@cogentco.com. Cogent Communications is an Equal Opportunity Employer. #J-18808-Ljbffr