Stanly Ranch, Auberge Resorts Collection
Experience Coordinator
Stanly Ranch, Auberge Resorts Collection, Napa, California, United States, 94559
Overview
Experience Coordinator at Stanly Ranch, Auberge Resorts Collection. This is a full-time role within the Experiences team, responsible for setup, execution and follow-through of various guest experiences across culinary, design, wellness, adventure, art, fashion and music. The coordinator will work closely with guests, other hotel departments, and the Director of Experiences to deliver themed stories and experiences that align with the propertys brand pillars. Responsibilities
Preparing and executing special events, weekly activities, classes and programs that enable guests to create lasting memories and experience core pillars: design, wellness, culinary, seasonality Engaging with guests to promote and sell additional activities in tandem with the Concierge team Maintain cooperative relationships and open lines of communication with leaders of other departments to ensure successful programming and product offerings Help manage and finalize SOPs for existing and new experiences, including trial setups and photo documentation to maximize effectiveness as an experience training and execution tool Help manage and finalize BEOs for existing and new experiences, coordinating with the correct teams to ensure success Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property; keep inventory of all experiences-related items Manage and submit invoices for all third-party vendors and partners Communicate with experience vendors and hosts as needed for smooth day-to-day operations and follow up for feedback and adjustments Organize and maintain activities storage areas and equipment/OS&E Assist with creative design and touchpoint projects under the direction of the Director of Experiences Coordinate design and printing of collateral as needed (daily schedule, monthly experiences calendar, signage) Work with marketing to fact-check and keep website experiences up to date Support low-level marketing tasks such as posting experiences to local calendars and sending promotional email campaigns Set up and host experiences on property as needed Gather and organize metrics on experiences and programming (bookings, guest feedback, revenue) Communicate with team members about upcoming experiences or events daily Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments Hourly Rate: $28.00 Qualifications
A willingness to follow procedure, complete tasks timely and accurately, maintain proper attendance, and comply with company policies Adaptability, strong organization and time management skills Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment A passion for visual excellence and consistency Clear and strong communication, working with all hotel departments Detail-oriented with a desire to present all activities and gifts at the highest standard Independent worker who can lead and assist the experiences team Positive demeanor and a sense of adventure with regular enjoyment of outdoor, wellness, culinary and design-related activities Additional Information
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives. If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr
Experience Coordinator at Stanly Ranch, Auberge Resorts Collection. This is a full-time role within the Experiences team, responsible for setup, execution and follow-through of various guest experiences across culinary, design, wellness, adventure, art, fashion and music. The coordinator will work closely with guests, other hotel departments, and the Director of Experiences to deliver themed stories and experiences that align with the propertys brand pillars. Responsibilities
Preparing and executing special events, weekly activities, classes and programs that enable guests to create lasting memories and experience core pillars: design, wellness, culinary, seasonality Engaging with guests to promote and sell additional activities in tandem with the Concierge team Maintain cooperative relationships and open lines of communication with leaders of other departments to ensure successful programming and product offerings Help manage and finalize SOPs for existing and new experiences, including trial setups and photo documentation to maximize effectiveness as an experience training and execution tool Help manage and finalize BEOs for existing and new experiences, coordinating with the correct teams to ensure success Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property; keep inventory of all experiences-related items Manage and submit invoices for all third-party vendors and partners Communicate with experience vendors and hosts as needed for smooth day-to-day operations and follow up for feedback and adjustments Organize and maintain activities storage areas and equipment/OS&E Assist with creative design and touchpoint projects under the direction of the Director of Experiences Coordinate design and printing of collateral as needed (daily schedule, monthly experiences calendar, signage) Work with marketing to fact-check and keep website experiences up to date Support low-level marketing tasks such as posting experiences to local calendars and sending promotional email campaigns Set up and host experiences on property as needed Gather and organize metrics on experiences and programming (bookings, guest feedback, revenue) Communicate with team members about upcoming experiences or events daily Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments Hourly Rate: $28.00 Qualifications
A willingness to follow procedure, complete tasks timely and accurately, maintain proper attendance, and comply with company policies Adaptability, strong organization and time management skills Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment A passion for visual excellence and consistency Clear and strong communication, working with all hotel departments Detail-oriented with a desire to present all activities and gifts at the highest standard Independent worker who can lead and assist the experiences team Positive demeanor and a sense of adventure with regular enjoyment of outdoor, wellness, culinary and design-related activities Additional Information
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives. If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr