Customer Success Manager IT Managed Services

Customer Success Manager IT Managed Services

Customer Success Manager IT Managed Services

Get AI-powered advice on this job and more exclusive features. Location:

Greater NY/NJ Area (Hybrid/On-Site with NY/NJ Clients) Industry:

IT Managed Services Provider (MSP) About Us We are a dynamic

IT Managed Services Provider (MSP)

seeking a

Customer Success Manager

to join our

Greater NY/NJ team . This role focuses on maintaining and growing client relationships while ensuring our IT solutions meet their business needs. You will be responsible for

managing client accounts , ensuring

high customer satisfaction , and working closely with our internal technical teams to provide

exceptional service

to our NY/NJ-based clients. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring a

seamless IT experience . Proactively identify

opportunities for service improvements, upgrades, and renewals . Manage

client onboarding, QBRs (Quarterly Business Reviews), and IT roadmaps . Work closely with

technical teams

to resolve issues and optimize client IT environments. Maintain expertise in

MSP tools

such as

Kaseya, ConnectWise, or similar IT service management platforms . Assist with

O365 licensing management, renewals, and optimization . Oversee

cybersecurity tools , including

ThreatLocker, Airlock Digital, AppGuard, or other zero-trust security solutions . Ensure compliance with

industry best practices for IT security, endpoint management, and licensing . Qualifications & Experience Experience in an MSP environment

managing multiple clients. Strong knowledge of

Kaseya, ConnectWise, or similar ITSM/RMM platforms . Hands-on experience with

O365 licensing and user management . Familiarity with

ThreatLocker or equivalent application control tools

(e.g., Airlock Digital, Ivanti Application Control, AppGuard). Excellent

communication, relationship management, and problem-solving skills . Ability to

translate technical solutions into business value for clients . Strong organizational skills to manage multiple accounts and priorities effectively. What We Offer Competitive salary & performance-based incentives Comprehensive benefits package ( Medical, Dental, Vision, 401K matching, PTO ) A

collaborative and fast-paced

MSP environment Opportunities for

career growth and professional development If you're passionate about

IT service delivery, client success, and technology solutions , we'd love to hear from you! Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology and Consulting Industries

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