Horseshoe Bay Resort
Assistant Director of Event Services
Horseshoe Bay Resort, Horseshoe Bay, Texas, United States
Overview
Facilitate planning with corporate, social, Horseshoe Bay Resort members, and internal clients to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on-site management of events, and billing and follow-up post-event. Responsibilities
Coordinate all group activities between Event Management, Department Heads, and Managers of Horseshoe Bay Resort. Perform pre-function activities such as on-site tours, menu planning, Banquet Event Orders (BEOs), estimates, diagrams, and activity coordination between all departments. Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel, and outside vendors. Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept) and meet internal deadlines for paperwork and communications. Maintain professional composure in high-stress situations, document concisely in writing and orally, and ensure confidentiality and currency of client files. Handle mail-out duties (thank you letters, reminders, re-booking, etc.) and assist with billing responsibilities. Maintain knowledge of industry trends and contribute ideas to the resort; issue department reports as required; solicit and book corporate, golf, member, social, and wedding events when possible. Participate in sales training to increase amenity usage and department revenue; assist in developing department budget and marketing plans; support succession planning. Supervise Work performed by CSMs and Administrative Assistants, perform annual reviews, and monitor payroll-related reports where applicable. Adhere to resort rules and policies for club and group functions and maintain confidentiality of client information. Employment Standards
Bachelor’s or Associate degree with emphasis in Hospitality preferred; or 2–5 years of equivalent experience. 5+ years of Hotel/Resort Management experience recommended. Excellent phone etiquette; superb verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Delphi is preferred; typist speed of 40 WPM. Maintain neat and professional appearance; dress standards. Physical and mental requirements: ability to lift 10–15 lbs frequently; reach, walk, ascend/descend stairs; normal vision or corrective lenses; ability to read, speak, and write English; ability to work in a team. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities; comply with Know Your Rights notice from the Department of Labor. Benefits
Medical, Dental, Vision Insurance Paid vacation and holidays 401(k) plan with employer match Long- and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Associate housing and shuttle service; weekly meal subsidies; golf and amenity privileges; associate discounts Employment Type & Seniority
Full-time Seniority level: Mid-Senior level Job function: Management This employer is an Equal Opportunity Employer and provides information about rights under federal employment laws and related notices as required. Get notified about new Director of Event Services jobs in Horseshoe Bay, TX.
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Facilitate planning with corporate, social, Horseshoe Bay Resort members, and internal clients to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on-site management of events, and billing and follow-up post-event. Responsibilities
Coordinate all group activities between Event Management, Department Heads, and Managers of Horseshoe Bay Resort. Perform pre-function activities such as on-site tours, menu planning, Banquet Event Orders (BEOs), estimates, diagrams, and activity coordination between all departments. Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel, and outside vendors. Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept) and meet internal deadlines for paperwork and communications. Maintain professional composure in high-stress situations, document concisely in writing and orally, and ensure confidentiality and currency of client files. Handle mail-out duties (thank you letters, reminders, re-booking, etc.) and assist with billing responsibilities. Maintain knowledge of industry trends and contribute ideas to the resort; issue department reports as required; solicit and book corporate, golf, member, social, and wedding events when possible. Participate in sales training to increase amenity usage and department revenue; assist in developing department budget and marketing plans; support succession planning. Supervise Work performed by CSMs and Administrative Assistants, perform annual reviews, and monitor payroll-related reports where applicable. Adhere to resort rules and policies for club and group functions and maintain confidentiality of client information. Employment Standards
Bachelor’s or Associate degree with emphasis in Hospitality preferred; or 2–5 years of equivalent experience. 5+ years of Hotel/Resort Management experience recommended. Excellent phone etiquette; superb verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Delphi is preferred; typist speed of 40 WPM. Maintain neat and professional appearance; dress standards. Physical and mental requirements: ability to lift 10–15 lbs frequently; reach, walk, ascend/descend stairs; normal vision or corrective lenses; ability to read, speak, and write English; ability to work in a team. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities; comply with Know Your Rights notice from the Department of Labor. Benefits
Medical, Dental, Vision Insurance Paid vacation and holidays 401(k) plan with employer match Long- and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Associate housing and shuttle service; weekly meal subsidies; golf and amenity privileges; associate discounts Employment Type & Seniority
Full-time Seniority level: Mid-Senior level Job function: Management This employer is an Equal Opportunity Employer and provides information about rights under federal employment laws and related notices as required. Get notified about new Director of Event Services jobs in Horseshoe Bay, TX.
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