TouchPoint Support Services
Overview
Join to apply for the
REGIONAL DIRECTOR of OPERATIONS EVS
role at
TouchPoint Support Services .
Salary:
$130,000 - $160,000
Position Title:
Regional Director of Operations (RDO) Other Forms of Compensation: Relocation assistance + Bonus + Car allowance + benefits offered
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
THIS POSITION IS BASED IN THE DETROIT AREA.
Working as a
Regional Director of Operations (RDO)
you will lead, manage, and inspire a team of Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment, overseeing all aspects of EVS.
Responsibilities
Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Directors of EVS, and their teams, to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Serves as representative/brand ambassador of the Touchpoint Services team to senior clients in territory, and acts as escalation point
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
Qualifications Required
Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree
Preferred
Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, environmental services
Proven track record of growing a business and leading teams, with strong financial acumen
Ability to think quickly, analytically, strategically, and accurately
Expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions inclusion mindset; proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in Microsoft Office
Extensive travel required for this position.
About TouchPoint TouchPoint is a member of Compass Group USA. This posting is part of Compass Group's commitment to equal opportunity employment. Qualified candidates must be able to perform essential functions with or without reasonable accommodation. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis. TouchPoint maintains a drug-free workplace.
Req ID: 1460648
Job classification
Seniority level : Executive
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Hospitals and Health Care
TouchPoint JON DAVIS
#J-18808-Ljbffr
REGIONAL DIRECTOR of OPERATIONS EVS
role at
TouchPoint Support Services .
Salary:
$130,000 - $160,000
Position Title:
Regional Director of Operations (RDO) Other Forms of Compensation: Relocation assistance + Bonus + Car allowance + benefits offered
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
THIS POSITION IS BASED IN THE DETROIT AREA.
Working as a
Regional Director of Operations (RDO)
you will lead, manage, and inspire a team of Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment, overseeing all aspects of EVS.
Responsibilities
Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Directors of EVS, and their teams, to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Serves as representative/brand ambassador of the Touchpoint Services team to senior clients in territory, and acts as escalation point
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
Qualifications Required
Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree
Preferred
Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, environmental services
Proven track record of growing a business and leading teams, with strong financial acumen
Ability to think quickly, analytically, strategically, and accurately
Expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions inclusion mindset; proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in Microsoft Office
Extensive travel required for this position.
About TouchPoint TouchPoint is a member of Compass Group USA. This posting is part of Compass Group's commitment to equal opportunity employment. Qualified candidates must be able to perform essential functions with or without reasonable accommodation. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis. TouchPoint maintains a drug-free workplace.
Req ID: 1460648
Job classification
Seniority level : Executive
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Hospitals and Health Care
TouchPoint JON DAVIS
#J-18808-Ljbffr