Business Analyst IV

Overview Responsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to Client's IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.

Responsibilities

Works/Consults across multiple projects; functions as a technical business analyst

Works on complex projects that require subject matter expertise

Provides direction, tools and process support to less senior employees

Works independently

Makes decisions within guidelines & policy

Is accountable for projects or programs with low to moderate risk and resource requirements

Projects may have enterprise impact

Plan and Design solutions after Requirements are gathered

Create complex workflow models and process maps independently directly from a defined spec sheet

Facilitate meetings with Technology and Business Leaders to develop needs and requirements

Develops best practice solutions

Develops improvement and enhancement to current solutions

Create and facilitate training programs and knowledge articles

Understanding of business principles (i.e. Airport Operations)

Develops solutions to existing problems/issues

Develops compliance and adherence to principles

Consults with business managers

Develops project scope

Translates business requirements to technical requirements

Required Skills

Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes and doesn’t misrepresent him/herself for personal gain

Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

Reliable, punctual attendance is an essential function of the position

3 must have skills –

1. Previous experience as a flight attendant

2. Ability to understand contract language

3. Creating Technically Focused User Stories for Agile development

3 nice to have skills –

1. Communication/Presentation Skills

2. Technical Background

3. Love to document

Qualifications

BS/BA, preferably in Information Technology or Business or equivalent experience, education or training

5 or more years IT and/or business experience or any equivalent combination of experience, education and/or training

Department: Preferred Vendors

This is a contract position

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