StubHub, Inc.
Senior Product Manager - Consumer Experience Los Angeles, California, United Sta
StubHub, Inc., Los Angeles, California, United States, 90079
Overview
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we\'re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub\'s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users\' needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale. This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule. What You've Done
6+ years of product management experience in consumer web or mobile (native) products Record of successfully launching consumer-impacting features or products Record of working collaboratively with engineers and designers Record of using analytics to support decision-making Excellent written and verbal communication; ability to present to diverse non-technical audiences BS or MS in STEM, Economics, Psychology or close equivalent preferred What You'll Do
Drive an independent product area within the Consumer Experience ecosystem Work collaboratively with engineers, designers, copywriters and data scientists and foster a common team identity rooted in customer and business success Foster creative and innovative feature ideation within the team and stimulate participation from all members Develop roadmaps that balance short-term optimization with long-term strategic bets and investments Develop frameworks to prioritize features based on sound estimations of business value and complexity Utilize hypothesis-driven experimentation (multivariate testing) to understand cause and effect without bias Analyze user data and make sound inferences to answer questions and support decision-making Develop fluency in the underlying architecture, codebase and technologies of the product platform What We Offer
Accelerated Growth Environment: Accelerate your skill and knowledge development with autonomy to lead experiments at scale. Top Tier Compensation Package: Competitive salary with stock incentives aligned to contributions. Flexible Time Off: Unlimited Flex Time Off for work-life balance. Comprehensive Benefits Package: 401k and premium Health, Vision, and Dental Insurance options. Team-Building Events: Activities that foster camaraderie and growth. Salary Range: $175,000 - $270,000 USD About Us
StubHub is the world\'s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Apply and Considerations
We invite qualified applicants to apply. For eligibility and sponsorship information, please refer to the employer requirements and job posting.
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StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we\'re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub\'s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users\' needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale. This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule. What You've Done
6+ years of product management experience in consumer web or mobile (native) products Record of successfully launching consumer-impacting features or products Record of working collaboratively with engineers and designers Record of using analytics to support decision-making Excellent written and verbal communication; ability to present to diverse non-technical audiences BS or MS in STEM, Economics, Psychology or close equivalent preferred What You'll Do
Drive an independent product area within the Consumer Experience ecosystem Work collaboratively with engineers, designers, copywriters and data scientists and foster a common team identity rooted in customer and business success Foster creative and innovative feature ideation within the team and stimulate participation from all members Develop roadmaps that balance short-term optimization with long-term strategic bets and investments Develop frameworks to prioritize features based on sound estimations of business value and complexity Utilize hypothesis-driven experimentation (multivariate testing) to understand cause and effect without bias Analyze user data and make sound inferences to answer questions and support decision-making Develop fluency in the underlying architecture, codebase and technologies of the product platform What We Offer
Accelerated Growth Environment: Accelerate your skill and knowledge development with autonomy to lead experiments at scale. Top Tier Compensation Package: Competitive salary with stock incentives aligned to contributions. Flexible Time Off: Unlimited Flex Time Off for work-life balance. Comprehensive Benefits Package: 401k and premium Health, Vision, and Dental Insurance options. Team-Building Events: Activities that foster camaraderie and growth. Salary Range: $175,000 - $270,000 USD About Us
StubHub is the world\'s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Apply and Considerations
We invite qualified applicants to apply. For eligibility and sponsorship information, please refer to the employer requirements and job posting.
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