Outrigger Resorts
Front Desk Supervisor - Honua Kai Resort & Spa by Outrigger
Outrigger Resorts, Lahaina, Hawaii, United States, 96761
Overview
It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! At
OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our \'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Responsibilities
Exemplifies the spirit of “ Aloha ” while assisting guests in alignment with Outrigger Honua Kai policies and procedures. Serves as a welcoming and knowledgeable point of contact for guests, embodying warmth, compassion, and respect in every interaction. Provides guidance and leadership as the Lead Guest Service Representative, ensuring consistent delivery of high-quality customer service by mentoring team members and maintaining operational excellence. Acts as Manager on Duty in the absence of department heads, overseeing daily operations, making key decisions, and addressing guest needs promptly to uphold service standards and ensure a seamless guest experience. Qualifications
Minimum 1-2 years of customer service experience is required. Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others. Benefits
Base pay starts at $29.64 Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! please note that benefits may vary depending on position or property
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It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! At
OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our \'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Responsibilities
Exemplifies the spirit of “ Aloha ” while assisting guests in alignment with Outrigger Honua Kai policies and procedures. Serves as a welcoming and knowledgeable point of contact for guests, embodying warmth, compassion, and respect in every interaction. Provides guidance and leadership as the Lead Guest Service Representative, ensuring consistent delivery of high-quality customer service by mentoring team members and maintaining operational excellence. Acts as Manager on Duty in the absence of department heads, overseeing daily operations, making key decisions, and addressing guest needs promptly to uphold service standards and ensure a seamless guest experience. Qualifications
Minimum 1-2 years of customer service experience is required. Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others. Benefits
Base pay starts at $29.64 Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! please note that benefits may vary depending on position or property
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