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IBM

Senior Delivery Consultant

IBM, San Francisco, California, United States, 94199

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Overview

We are seeking individuals with business and technology consulting experience to design, configure and implement IBM's Apptio’s SaaS solutions for our strategic customers. IBM's Apptio Software Implementation Consultants see the big picture and function as integrators between business needs and technology solutions. This role will work closely with customers and requires strong customer-facing abilities, including active listening, and leadership/partnership to guide customers to their desired value outcome in a fast-paced environment. Your Role And Responsibilities

Apptio is the CIO’s business management system. We build advanced data and analytics applications that help IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry daily. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve. Key Responsibilities

Gather and document functional and business requirements from the client, translate them into a solution design and specific technical requirements, ensure alignment to the client use cases and provide maximum value within the scope of Apptio products/services. Configure, test, and document Apptio dashboards, reports and underlying data models to meet the functional design and specifications. Collaborate with other consultants to leverage skill sets and deliverables. Provide end user training as needed. Collaborate with other departments to achieve customer satisfaction and resolve issues in a timely fashion. Work with product management and development to channel client feedback into future releases of the Apptio product suite. Work with content management to channel commonalities across customers into best practice processes and product-delivered templates. Education And Expertise

Preferred Education Bachelor's Degree Required Technical And Professional Expertise

7+ years of experience in a business analyst, consulting, or technical analyst role Experience with Excel, SQL, relational databases or business intelligence software Customer-facing experience in system implementation Ability to demonstrate experience with data analysis and data manipulation Education in Engineering, Computer Science, MIS, Finance or equivalent experience Preferred Technical And Professional Experience

Consulting experience in enterprise systems implementations Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc. Skilled at working with large data sets, quickly detecting and resolving data-related issues. Seniority level

Mid-Senior level Employment type

Full-time Job function

Project Management and Information Technology Industries IT Services and IT Consulting

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