Black Diamond Technologies LLC
IT Systems Administrator
Black Diamond Technologies LLC, Chicago, Illinois, United States, 60290
Overview
IT Systems Administrator role at Black Diamond Technologies LLC. The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients’ on-premise and cloud environments, and providing technical assistance to team members with system and network requests. Responsibilities
IT Support relating to issues with the internal systems and network infrastructure Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint Manage internal private cloud infrastructure: VMware ESXi/vCenter Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware Administer disaster recovery solutions: Veeam, CrashPlan Pro Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system review Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA Duties Include
Improve client service, perception, and satisfaction Ability to work in a team, lead junior technicians, and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness: specific knowledge of the clients’ environments and how IT relates to their business strategy and goals Document internal processes and procedures related to duties and responsibilities Document maintenance for all computer systems and network infrastructure Work through a daily schedule and enter time in Professional Services Automation (PSA) platform Knowledge, Skills, And Abilities Required
Interpersonal skills: telephony skills, communication skills, active listening and desire to help people Self-motivated with the ability to work in a fast-moving environment Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization’s key IT services and vendors for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Ability to multi-task and adapt to changes quickly Prior Recommended Experience
5+ Years of IT experience Professional IT Certifications, such as: Network+, Security+, Microsoft MCP, MCSA, or VMware VCP BA/BS, preferred but not required Benefits
Competitive salary based on experience and qualifications Health, and dental benefits subsidized Mobile phone and service included Continuing education opportunities included 85%-95% remote work, minimal on-site requirements Great opportunity for career advancement Location: Homewood, IL Powered by JazzHR
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IT Systems Administrator role at Black Diamond Technologies LLC. The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients’ on-premise and cloud environments, and providing technical assistance to team members with system and network requests. Responsibilities
IT Support relating to issues with the internal systems and network infrastructure Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint Manage internal private cloud infrastructure: VMware ESXi/vCenter Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware Administer disaster recovery solutions: Veeam, CrashPlan Pro Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system review Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA Duties Include
Improve client service, perception, and satisfaction Ability to work in a team, lead junior technicians, and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness: specific knowledge of the clients’ environments and how IT relates to their business strategy and goals Document internal processes and procedures related to duties and responsibilities Document maintenance for all computer systems and network infrastructure Work through a daily schedule and enter time in Professional Services Automation (PSA) platform Knowledge, Skills, And Abilities Required
Interpersonal skills: telephony skills, communication skills, active listening and desire to help people Self-motivated with the ability to work in a fast-moving environment Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization’s key IT services and vendors for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Ability to multi-task and adapt to changes quickly Prior Recommended Experience
5+ Years of IT experience Professional IT Certifications, such as: Network+, Security+, Microsoft MCP, MCSA, or VMware VCP BA/BS, preferred but not required Benefits
Competitive salary based on experience and qualifications Health, and dental benefits subsidized Mobile phone and service included Continuing education opportunities included 85%-95% remote work, minimal on-site requirements Great opportunity for career advancement Location: Homewood, IL Powered by JazzHR
#J-18808-Ljbffr