Apex Systems
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Job Details
Title:
IT Service Desk Manager Location:
Fully onsite in Washington DC Contract:
6 month contract to fulltime perm hire Pay:
$50.00 - $60.00 / hourly (Based on experience) Job#:
2081379 Certification:
CompTIA A+ or ITIL 4 Clearance:
Candidates must be US Citizens able to obtain and/or maintain a security clearance as a condition of continuation of employment. Qualifications
Bachelor’s degree in a relevant field Minimum of five (5) years of experience in IT support services Basic understanding of Microsoft Service Admin Microsoft 365 ServiceNow experience (ticketing system and how to get data out of the program) Understanding account management Outgoing Personality Responsibilities
IT Service Desk Manager responsible for overseeing all Tier 1, Tier 2, and Tier 3 support operations to ensure the timely and effective resolution of end-user IT incidents. The IT Service Desk Manager shall serve as the primary point of contact for all service desk escalations and shall be accountable for ensuring customer satisfaction through proactive service request management and adherence to ITIL v4 standards. The individual in this role shall lead a team of support technicians and system administrators, monitor and report on performance metrics, and ensure compliance with service level agreements (SLAs) as defined in the contract. Responsibilities include coordinating the efforts of Tier 3 system administrators to resolve complex technical issues and ensuring alignment with enterprise IT strategies and security policies. Job Details & Requirements
Knowledge of IT service management best practices and a focus on security policy alignment. Lead a team to deliver high-quality end-user support across all service desk tiers. Primary escalation point and liaison for customer satisfaction and ITIL v4 adherence. Employment Type & Seniority
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting EEO and Benefits
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package, including medical, dental, vision, life, disability, ESPP, 401K with company match, HSA, EAP, discounts, and professional development opportunities. Detailed benefits information is available in the Welcome Packet provided by an Apex team member. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN. Address: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060. UnitedHealthcare publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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Title:
IT Service Desk Manager Location:
Fully onsite in Washington DC Contract:
6 month contract to fulltime perm hire Pay:
$50.00 - $60.00 / hourly (Based on experience) Job#:
2081379 Certification:
CompTIA A+ or ITIL 4 Clearance:
Candidates must be US Citizens able to obtain and/or maintain a security clearance as a condition of continuation of employment. Qualifications
Bachelor’s degree in a relevant field Minimum of five (5) years of experience in IT support services Basic understanding of Microsoft Service Admin Microsoft 365 ServiceNow experience (ticketing system and how to get data out of the program) Understanding account management Outgoing Personality Responsibilities
IT Service Desk Manager responsible for overseeing all Tier 1, Tier 2, and Tier 3 support operations to ensure the timely and effective resolution of end-user IT incidents. The IT Service Desk Manager shall serve as the primary point of contact for all service desk escalations and shall be accountable for ensuring customer satisfaction through proactive service request management and adherence to ITIL v4 standards. The individual in this role shall lead a team of support technicians and system administrators, monitor and report on performance metrics, and ensure compliance with service level agreements (SLAs) as defined in the contract. Responsibilities include coordinating the efforts of Tier 3 system administrators to resolve complex technical issues and ensuring alignment with enterprise IT strategies and security policies. Job Details & Requirements
Knowledge of IT service management best practices and a focus on security policy alignment. Lead a team to deliver high-quality end-user support across all service desk tiers. Primary escalation point and liaison for customer satisfaction and ITIL v4 adherence. Employment Type & Seniority
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting EEO and Benefits
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package, including medical, dental, vision, life, disability, ESPP, 401K with company match, HSA, EAP, discounts, and professional development opportunities. Detailed benefits information is available in the Welcome Packet provided by an Apex team member. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN. Address: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060. UnitedHealthcare publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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