Travel + Leisure Co.
Universal Manager- Sports Illustrated Chicago Resort
Travel + Leisure Co., Chicago, Illinois, United States, 60290
Overview
Universal Manager- Sports Illustrated Chicago Resort We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Summary
The Universal Agent Manager is responsible for all aspects of the front desk; concierge and marketing operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to enhance the overall guest experience with exceptional service and meet overall marketing penetration expectation. Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible. Position Description
Position is responsible for Supervising, training and coaching team members as well as working with leadership and department managers to ensure all dept. expectations are met including tour flow, Medallia scores and productivity. Attend weekly resort management and sales/marketing meetings. Complete weekly work schedules. Track tour flow and performance for site and report to leadership. Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay. Displaying a high level of customer service and professionalism when interacting with all guests. Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and requests in a prompt and satisfactory manner. Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer. Reviewing and preparing paperwork and arrival information as needed. Qualifications
High School diploma or equivalent Ability to hold others accountable Reservation software training Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills Minimum of one year of successful customer service experience in a hospitality/hotel environment Vacation ownership experience preferred How You\'ll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Compensation
Generally starting at $43,888 - $43,888 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location. Equal Employment Opportunity
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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Universal Manager- Sports Illustrated Chicago Resort We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Summary
The Universal Agent Manager is responsible for all aspects of the front desk; concierge and marketing operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to enhance the overall guest experience with exceptional service and meet overall marketing penetration expectation. Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible. Position Description
Position is responsible for Supervising, training and coaching team members as well as working with leadership and department managers to ensure all dept. expectations are met including tour flow, Medallia scores and productivity. Attend weekly resort management and sales/marketing meetings. Complete weekly work schedules. Track tour flow and performance for site and report to leadership. Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay. Displaying a high level of customer service and professionalism when interacting with all guests. Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and requests in a prompt and satisfactory manner. Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer. Reviewing and preparing paperwork and arrival information as needed. Qualifications
High School diploma or equivalent Ability to hold others accountable Reservation software training Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills Minimum of one year of successful customer service experience in a hospitality/hotel environment Vacation ownership experience preferred How You\'ll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Compensation
Generally starting at $43,888 - $43,888 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location. Equal Employment Opportunity
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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