Zelis
Overview
Join to apply for the
Client Solutions Consultant
role at
Zelis . At Zelis, we Get Stuff Done. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis works to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Position Overview
The Client Solutions Consultant will partner with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and proactive solutions to maintain positive client relationships. The CSC will be responsible for client BU solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experience, strategic thinking, and problem-solving with a drive to get things done. You will work with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth. Responsibilities
Work as part of a larger team to support initiatives that promote optimal client health and growth objectives. Drive product utilization and adoption. Identify opportunities to optimize client utilization to unlock growth. Responsible for revenue and performance management related to BU. Track client revenue attainment vs. targets, investigate dips or underperformance, and create plans to recover. Deeply understand client operational goals and initiatives related to BU and partner with account teams to develop and deliver client-specific strategies. Ensure client updates are completed, including but not limited to: change forms, client setup, group updates, report updates, account plan updates, and special client notices. Direct client support for assigned vertical accounts; communicate with applicable clients and internal Zelis stakeholders as needed. Manage client information and perform other Client Management activities including Salesforce.com CRM, Intelagree contract/addendum requests, and Jira task management. Business Review data requests and manage client-facing reporting needs. Drive product utilization to unlock growth, revenue, and performance management. Role Attributes
Deep understanding of client verticals; stays updated on external market and competitor trends. Strong project management skills with the ability to manage multiple projects simultaneously. Escalation resolution: coordinates with BU and cross-functional teams to deliver on client commitments and ensure high-quality service. Excellent communication and interpersonal skills; builds internal relationships to deliver client outcomes. Analytical mindset with ability to interpret data and make data-driven decisions. ONE Zelis Collaborator: ability to work collaboratively across BUs and cross-functional teams. Proficiency in client management software and tools; ensures client data is regularly updated and communicated to internal stakeholders. Skills/Background
Bachelor’s degree in Business or Health Care Administration or related preferred. 5+ years in a client-facing role. Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus. Thorough knowledge of Excel, PowerPoint and other MS Suite products. Experience with Salesforce.com is a plus. Strong communication skills (written and verbal). Detail-oriented, with a passion for investigating and improving client experience. Ability to manage workload independently in a fast-paced environment with changing priorities. Self-motivated and able to deliver high-quality results. Dynamic interpersonal skills to build rapport with clients and internal partners. Sense of urgency; ability to multi-task. Travel: estimated 20% domestic (internal and external meetings). Location: Remote. Location and Workplace Flexibility
We have offices in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. Zelis supports a hybrid and remote-friendly culture; work location is based on position needs and determined by leadership. In-office work varies by team objectives and company policies. Base Salary Range
$86,000.00 - $115,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications. We are committed to building an inclusive workplace for all. Accessibility Support
If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation during the application or interview process, please email TalentAcquisition@zelis.com. Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All personnel may be required to perform duties outside their normal responsibilities from time to time.
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Join to apply for the
Client Solutions Consultant
role at
Zelis . At Zelis, we Get Stuff Done. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis works to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Position Overview
The Client Solutions Consultant will partner with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and proactive solutions to maintain positive client relationships. The CSC will be responsible for client BU solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experience, strategic thinking, and problem-solving with a drive to get things done. You will work with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth. Responsibilities
Work as part of a larger team to support initiatives that promote optimal client health and growth objectives. Drive product utilization and adoption. Identify opportunities to optimize client utilization to unlock growth. Responsible for revenue and performance management related to BU. Track client revenue attainment vs. targets, investigate dips or underperformance, and create plans to recover. Deeply understand client operational goals and initiatives related to BU and partner with account teams to develop and deliver client-specific strategies. Ensure client updates are completed, including but not limited to: change forms, client setup, group updates, report updates, account plan updates, and special client notices. Direct client support for assigned vertical accounts; communicate with applicable clients and internal Zelis stakeholders as needed. Manage client information and perform other Client Management activities including Salesforce.com CRM, Intelagree contract/addendum requests, and Jira task management. Business Review data requests and manage client-facing reporting needs. Drive product utilization to unlock growth, revenue, and performance management. Role Attributes
Deep understanding of client verticals; stays updated on external market and competitor trends. Strong project management skills with the ability to manage multiple projects simultaneously. Escalation resolution: coordinates with BU and cross-functional teams to deliver on client commitments and ensure high-quality service. Excellent communication and interpersonal skills; builds internal relationships to deliver client outcomes. Analytical mindset with ability to interpret data and make data-driven decisions. ONE Zelis Collaborator: ability to work collaboratively across BUs and cross-functional teams. Proficiency in client management software and tools; ensures client data is regularly updated and communicated to internal stakeholders. Skills/Background
Bachelor’s degree in Business or Health Care Administration or related preferred. 5+ years in a client-facing role. Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus. Thorough knowledge of Excel, PowerPoint and other MS Suite products. Experience with Salesforce.com is a plus. Strong communication skills (written and verbal). Detail-oriented, with a passion for investigating and improving client experience. Ability to manage workload independently in a fast-paced environment with changing priorities. Self-motivated and able to deliver high-quality results. Dynamic interpersonal skills to build rapport with clients and internal partners. Sense of urgency; ability to multi-task. Travel: estimated 20% domestic (internal and external meetings). Location: Remote. Location and Workplace Flexibility
We have offices in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. Zelis supports a hybrid and remote-friendly culture; work location is based on position needs and determined by leadership. In-office work varies by team objectives and company policies. Base Salary Range
$86,000.00 - $115,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications. We are committed to building an inclusive workplace for all. Accessibility Support
If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation during the application or interview process, please email TalentAcquisition@zelis.com. Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All personnel may be required to perform duties outside their normal responsibilities from time to time.
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