Freshworks
Overview
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. We are seeking a Director of Partner Enablement to lead the strategy and execution of enablement programs for our global partner ecosystem. This role collaborates with Sales, Product Marketing, and Enablement teams to build scalable programs that improve partner productivity, accelerate revenue, and strengthen customer outcomes. Hybrid role with onsite expectations of 3 days per week (Tuesdays–Thursdays) from our Boston, MA office. Base pay
Base pay range: $200,000.00/yr - $287,000.00/yr Key Responsibilities
Partner Enablement Strategy: Define and lead the global partner enablement strategy aligned to Freshworks go-to-market priorities; establish and track success metrics for partner adoption, certification, and revenue impact. Program Development & Delivery: Build and manage partner onboarding, certification, and continuous learning programs; design and deliver role-based enablement paths for partner sellers, SEs, CSMs, and marketers; drive adoption of sales plays, competitive positioning, and product training across the partner ecosystem. Content & Tools: Create and maintain partner-facing content, including playbooks, pitch decks, battlecards, and demo resources; ensure content is current and accessible through the Freshworks partner portal. Collaboration: Work with Product Marketing to embed messaging, positioning, and competitive differentiation into partner programs; partner with Sales and Channel leadership to align enablement with field priorities; collaborate with Operations to report on enablement performance and ROI. Qualifications
10+ years of experience in Partner, Sales, or Enablement roles, with at least 5 years in partner/channel enablement Proven track record of building and scaling partner enablement programs with measurable business impact Strong knowledge of channel ecosystems SaaS or enterprise software experience required; ITSM or CX industry experience preferred Excellent communication, facilitation, and stakeholder management skills Strong project management capability with the ability to operate in a fast-paced, global environment Additional Information
The annual base salary range for this position is $200,000 - $287,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Seniority level
Director Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Freshworks by 2x. Get notified about new Director jobs in Boston, MA.
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At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. We are seeking a Director of Partner Enablement to lead the strategy and execution of enablement programs for our global partner ecosystem. This role collaborates with Sales, Product Marketing, and Enablement teams to build scalable programs that improve partner productivity, accelerate revenue, and strengthen customer outcomes. Hybrid role with onsite expectations of 3 days per week (Tuesdays–Thursdays) from our Boston, MA office. Base pay
Base pay range: $200,000.00/yr - $287,000.00/yr Key Responsibilities
Partner Enablement Strategy: Define and lead the global partner enablement strategy aligned to Freshworks go-to-market priorities; establish and track success metrics for partner adoption, certification, and revenue impact. Program Development & Delivery: Build and manage partner onboarding, certification, and continuous learning programs; design and deliver role-based enablement paths for partner sellers, SEs, CSMs, and marketers; drive adoption of sales plays, competitive positioning, and product training across the partner ecosystem. Content & Tools: Create and maintain partner-facing content, including playbooks, pitch decks, battlecards, and demo resources; ensure content is current and accessible through the Freshworks partner portal. Collaboration: Work with Product Marketing to embed messaging, positioning, and competitive differentiation into partner programs; partner with Sales and Channel leadership to align enablement with field priorities; collaborate with Operations to report on enablement performance and ROI. Qualifications
10+ years of experience in Partner, Sales, or Enablement roles, with at least 5 years in partner/channel enablement Proven track record of building and scaling partner enablement programs with measurable business impact Strong knowledge of channel ecosystems SaaS or enterprise software experience required; ITSM or CX industry experience preferred Excellent communication, facilitation, and stakeholder management skills Strong project management capability with the ability to operate in a fast-paced, global environment Additional Information
The annual base salary range for this position is $200,000 - $287,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Seniority level
Director Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Freshworks by 2x. Get notified about new Director jobs in Boston, MA.
#J-18808-Ljbffr