Acoustic
Overview
Team Leader/Talent Acquisition Partner at Acoustic As a Customer Success Manager at Acoustic, you'll become an integral part of our mission to create the future of customer experiences. Acoustic leverages AI to bring human-centered solutions to marketers' biggest challenges. In this role, you'll use customer relationship management tools to identify insights that drive value and a high renewal rate. You will also have access to sales training delivered by Force Management and collaborate with cross-functional teams to create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with Acoustic’s cutting-edge, open platform that helps marketing teams gain deeper insights into their data. What You’ll Do
Develop account strategies in accordance with Acoustic GTM motions and customer business objectives
Build and sustain relationships with stakeholders and decision makers, including C-level executives, to become a trusted advisor across lines of business
Monitor customer health, enact playbooks to maximize product adoption and retention
Identify new opportunities within assigned Acoustic customers across existing solutions and portfolio
Collaborate with clients to build a mutually agreed upon “Success Plan” with performance objectives and KPIs
Conduct regular business reviews to understand adoption, relationships, issues, and position Acoustic for cross-sell and upsell
Coordinate with Support, Onboarding, Services, Product Development, Marketing, and Solution Engineering to ensure success and meet objectives
Develop referenceable accounts and advocacy, coordinating with Marketing for press releases, webinars, and case studies
Drive attendance to Acoustic events and PR activities, leveraging online and in-person events to share best practices
Maintain regular, effective client communication (QBRs, email, scheduled calls, social media)
Requirements
3+ years of experience in a customer success role for a SaaS company, responsible for customer satisfaction and renewals
Proven ability to partner with customers to maximize investment across multiple products
Proven success in achieving renewal rate targets
Experience guiding customers during regular business reviews to make data-informed decisions on usage and expansion opportunities
During the pandemic, this role will not travel; at some point, up to 25% travel may be required
Nice to Have
Experience with Marketing Technology (Martech)
Experience with Gainsight a plus
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Acoustic by 2x
Get notified about new Customer Success Manager jobs in
Boston, MA .
#J-18808-Ljbffr
Team Leader/Talent Acquisition Partner at Acoustic As a Customer Success Manager at Acoustic, you'll become an integral part of our mission to create the future of customer experiences. Acoustic leverages AI to bring human-centered solutions to marketers' biggest challenges. In this role, you'll use customer relationship management tools to identify insights that drive value and a high renewal rate. You will also have access to sales training delivered by Force Management and collaborate with cross-functional teams to create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with Acoustic’s cutting-edge, open platform that helps marketing teams gain deeper insights into their data. What You’ll Do
Develop account strategies in accordance with Acoustic GTM motions and customer business objectives
Build and sustain relationships with stakeholders and decision makers, including C-level executives, to become a trusted advisor across lines of business
Monitor customer health, enact playbooks to maximize product adoption and retention
Identify new opportunities within assigned Acoustic customers across existing solutions and portfolio
Collaborate with clients to build a mutually agreed upon “Success Plan” with performance objectives and KPIs
Conduct regular business reviews to understand adoption, relationships, issues, and position Acoustic for cross-sell and upsell
Coordinate with Support, Onboarding, Services, Product Development, Marketing, and Solution Engineering to ensure success and meet objectives
Develop referenceable accounts and advocacy, coordinating with Marketing for press releases, webinars, and case studies
Drive attendance to Acoustic events and PR activities, leveraging online and in-person events to share best practices
Maintain regular, effective client communication (QBRs, email, scheduled calls, social media)
Requirements
3+ years of experience in a customer success role for a SaaS company, responsible for customer satisfaction and renewals
Proven ability to partner with customers to maximize investment across multiple products
Proven success in achieving renewal rate targets
Experience guiding customers during regular business reviews to make data-informed decisions on usage and expansion opportunities
During the pandemic, this role will not travel; at some point, up to 25% travel may be required
Nice to Have
Experience with Marketing Technology (Martech)
Experience with Gainsight a plus
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Acoustic by 2x
Get notified about new Customer Success Manager jobs in
Boston, MA .
#J-18808-Ljbffr