Emerging Store Manager

Emerging Store Manager at Walgreens Position overview and responsibilities are described below. This role supervises customer service associates and designated hitters, manages the front end of the store, and makes recommendations on the overall operations of the Pharmacy and Retail Store. It supports the Store Manager with store operations to achieve company deliverables, works an alternate schedule with minimal overlap, and assumes responsibilities in the Store Manager’s absence. It ensures proper merchandising, protection of store assets, and improves store sales and profitability. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. Accountable for improving overall customer service metrics. Operations Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, time off and managing scheduling conflicts to ensure proper team member coverage. Collaborates with external partners to drive the future of the Walgreens store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. Supervises cash management including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders and oversees bookkeeping. Supervises front end and pharmacy inventory, completes resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. Ensures store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. Ensures team members are proficient with computer and technology systems and software. Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. Complies with all company policies and procedures, including legal compliance for sale of alcohol, tobacco, fresh food, and pharmacy products. Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. Uses operating statements and key performance indicators to drive solutions and actions for store improvement. Identifies sales opportunities and growth opportunities through new initiatives as directed by the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management Leads and trains team members; provides training, mentoring, coaching, and support for career development. Manages discipline and performance management decisions when appropriate. Manages performance by assigning responsibilities, developing performance plans, setting goals, observing performance, providing feedback, and recognizing achievements. Acquires and retains talent, builds pipelines, ensures a diverse pipeline of future leaders, and manages hiring decisions in line with staffing needs and policies. Ensures procedures are followed for selection, recruitment, record retention, and training as required by policy and law. Establishes a culture of accountability with clear expectations, performance management, and constructive discipline. Training & Personal Development Completes Store Manager learning and development programs and required trainings. Monitors own performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required by state. Communications Maintains regular communication with team members through one-on-one discussions and group meetings; responds to questions or concerns. Assists Store Manager in planning and communicating company and store strategy. Basic Qualifications Bachelor’s degree with a solid academic record, or satisfactory completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience; direct reports not required. Demonstrated leadership abilities, professional ethics, self-motivation, strong communication, and business acumen. Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start date for individuals placed in ESM role on/after June 1, 2021. Fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule including extended days, evenings, and weekends. Willingness to relocate or transfer to other Walgreens assets within the same hiring Area if offered promotion. Ability to transfer to other Walgreens retail assets within the same hiring Area. Preferred Qualifications Bachelor’s Degree. Internal candidates: management experience across front-end and pharmacy; external candidates: relevant retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. Equal Opportunity Employer, including disability/veterans. This information promotes pay transparency and equal employment opportunities at Walgreens. Current salary range is $45,000 - $71,550; actual offer depends on geography, skills, education, and experience. This role remains open until filled. For benefits, visit the Walgreens benefits page at jobs.walgreens.com/benefits or copy and paste the URL if needed.

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