DoorDash
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Strategic Partner Manager I
role at
DoorDash About The Team
On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About The Role
Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, ensuring partnership terms make sense for both DoorDash and the merchant to result in sustained success and increased sales. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home. You’re Excited About This Opportunity Because You Will…
Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products Use data to test daily operational processes to keep our merchants efficient Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform We’re Excited About You Because…
You have 3+ years of experience in a post-sales or Account Manager role or related experience You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs) You align cross-functional partners, while managing project timelines and expectations or related project management experience You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets) You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps) You manage a book of business, with clients in small to mid-sized markets Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. Benefits and Time Off
DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, holidays, disability and life insurance, family-forming assistance, and mental health programs. See our careers page for more details. See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and sick time accrual details are provided in the job posting. The national base pay range for this position within the United States, including Illinois and Colorado:
$59,840—$88,000 USD . The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado:
$69,700—$117,000 USD . About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us grow and adapt as the company evolves. DoorDash is growing rapidly and changing constantly, which provides opportunities to share unique perspectives, solve challenges, and progress in your career. We offer comprehensive benefits and perks to support employees’ happiness, healthiness, and well-being. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability status, or veteran status. We encourage applicants from diverse backgrounds, including women, non-binary or gender non-conforming individuals, LGBTQIA+, and other underrepresented groups. If you need any accommodations, please inform your recruiting contact upon initial connection. Seniority level: Mid-Senior level Employment type: Full-time
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Strategic Partner Manager I
role at
DoorDash About The Team
On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About The Role
Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, ensuring partnership terms make sense for both DoorDash and the merchant to result in sustained success and increased sales. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home. You’re Excited About This Opportunity Because You Will…
Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products Use data to test daily operational processes to keep our merchants efficient Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform We’re Excited About You Because…
You have 3+ years of experience in a post-sales or Account Manager role or related experience You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs) You align cross-functional partners, while managing project timelines and expectations or related project management experience You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets) You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps) You manage a book of business, with clients in small to mid-sized markets Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. Benefits and Time Off
DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, holidays, disability and life insurance, family-forming assistance, and mental health programs. See our careers page for more details. See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and sick time accrual details are provided in the job posting. The national base pay range for this position within the United States, including Illinois and Colorado:
$59,840—$88,000 USD . The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado:
$69,700—$117,000 USD . About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us grow and adapt as the company evolves. DoorDash is growing rapidly and changing constantly, which provides opportunities to share unique perspectives, solve challenges, and progress in your career. We offer comprehensive benefits and perks to support employees’ happiness, healthiness, and well-being. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability status, or veteran status. We encourage applicants from diverse backgrounds, including women, non-binary or gender non-conforming individuals, LGBTQIA+, and other underrepresented groups. If you need any accommodations, please inform your recruiting contact upon initial connection. Seniority level: Mid-Senior level Employment type: Full-time
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