Nightfall AI
Senior Customer Success Manager
Nightfall AI, San Francisco, California, United States, 94199
Overview
Senior Customer Success Manager at Nightfall AI. Nightfall AI is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how its shared. Nightfall AI is the first AI-native DLP solution, using AI to achieve higher accuracy with fewer false positives, without disrupting modern work patterns. Our platform covers sensitive data protection across SaaS, email, data exfiltration prevention on SaaS and endpoints, and data encryption. Nightfalls Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. Pacific Time Zone requirement:
You must be based in the Pacific Time Zone (PT) to align with our needs. Responsibilities
Achieve and exceed revenue targets Manage customer success and ensure customers realize the full value of the Nightfall platform Develop and deliver a roadmap to success, advising customers to reach business goals Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall's footprint and depth of engagement Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security Qualifications
5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings You have strong interpersonal communication (verbal and written) and organizational skills You prioritize customer experience with a focus on customer happiness and retention You drive to understand customers business goals, anticipate future needs, and identify solutions You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales You have proven capacity to develop relationships and optimize enterprise customer accounts You have strong business acumen and an interest in machine learning & information security You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability You're resourceful - you may not have all the answers, but you know how to find them Willingness to travel ~25% of the time to meet customers in-person About Nightfall
Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. Our product enables organizations to discover, classify, and protect sensitive data across their cloud footprint, including corporate SaaS, data infrastructure, and apps. We aim to prevent data leakage, provide data visibility & protection across the cloud, and enable compliance. We are a San Francisco-based startup funded by leading investors and security/IT leaders. Learn more at www.nightfall.ai or email careers@nightfall.ai. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
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Senior Customer Success Manager at Nightfall AI. Nightfall AI is the unified platform that prevents data leaks and enables secure collaboration by protecting sensitive data and controlling how its shared. Nightfall AI is the first AI-native DLP solution, using AI to achieve higher accuracy with fewer false positives, without disrupting modern work patterns. Our platform covers sensitive data protection across SaaS, email, data exfiltration prevention on SaaS and endpoints, and data encryption. Nightfalls Developer Platform provides an open, flexible environment for developers to integrate our data classification and protection capabilities anywhere, including establishing trust boundaries for AI model building and consumption. Pacific Time Zone requirement:
You must be based in the Pacific Time Zone (PT) to align with our needs. Responsibilities
Achieve and exceed revenue targets Manage customer success and ensure customers realize the full value of the Nightfall platform Develop and deliver a roadmap to success, advising customers to reach business goals Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall's footprint and depth of engagement Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security Qualifications
5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings You have strong interpersonal communication (verbal and written) and organizational skills You prioritize customer experience with a focus on customer happiness and retention You drive to understand customers business goals, anticipate future needs, and identify solutions You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales You have proven capacity to develop relationships and optimize enterprise customer accounts You have strong business acumen and an interest in machine learning & information security You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability You're resourceful - you may not have all the answers, but you know how to find them Willingness to travel ~25% of the time to meet customers in-person About Nightfall
Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. Our product enables organizations to discover, classify, and protect sensitive data across their cloud footprint, including corporate SaaS, data infrastructure, and apps. We aim to prevent data leakage, provide data visibility & protection across the cloud, and enable compliance. We are a San Francisco-based startup funded by leading investors and security/IT leaders. Learn more at www.nightfall.ai or email careers@nightfall.ai. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr