Kore.ai
Overview
POSITION / TITLE: Manager, Deal Desk LOCATION: Seattle, WA or San Francisco, CA (hybrid) We are seeking a highly motivated and detail-oriented Deal Desk Manager to join our Global Deal Desk team. This role will serve as a critical business partner to Sales, Customer Success, Legal, Finance, and Revenue Operations, and Partner teams, supporting complex deal structuring, managing the approval process, drafting order forms for renewals and new business, and overseeing hyperscaler order placement. The ideal candidate will drive operational excellence and ensure deals align with company policies, pricing guidelines, and compliance requirements. Base pay range: $150,000.00/yr - $160,000.00/yr Responsibilities
Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals Review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance Manage and enforce internal deal approval workflows Coordinate with cross-functional teams (Legal, Finance, Expert Services, Leadership) to streamline and track approvals Draft and review order forms for new business, renewals, expansions, etc. Ensure accurate documentation and timely processing of customer contracts Manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP) Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines Maintain clean documentation of approvals and deal exceptions Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices Recommend and implement improvements in pricing tools, workflows, and HubSpot CRM and DealHub CPQ systems Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity Provide insights to improve deal efficiency and revenue predictability Qualifications / Skills Required
Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company required Deep knowledge of deal structuring, order form creation, and contract lifecycle management required Experience working with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform) Strong process orientation and experience working with global enterprise customers required Strong understanding of sales processes, pricing strategy, and compliance policies required Proficiency with CRM and CPQ tools, and contract management platforms required; HubSpot & DealHub preferred Resourceful and adaptable, with the ability to navigate ambiguity, manage shifting priorities, and proactively solve problems Excellent communication and interpersonal skills for cross-functional collaboration Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment Analytical mindset with the ability to identify patterns and provide data-driven recommendations Candidate must currently reside in Seattle, WA or San Francisco, CA to be considered This role will be remote until our Seattle or San Francisco offices are secured. At that time, this will be an in-office onsite role Education Qualification
Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required MBA or other relevant graduate-level education is preferred Other notes: Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150K to $160K. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity. Seniority level
Mid-Senior level Employment type
Contract Job function
Business Development and Sales Industries: Software Development
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POSITION / TITLE: Manager, Deal Desk LOCATION: Seattle, WA or San Francisco, CA (hybrid) We are seeking a highly motivated and detail-oriented Deal Desk Manager to join our Global Deal Desk team. This role will serve as a critical business partner to Sales, Customer Success, Legal, Finance, and Revenue Operations, and Partner teams, supporting complex deal structuring, managing the approval process, drafting order forms for renewals and new business, and overseeing hyperscaler order placement. The ideal candidate will drive operational excellence and ensure deals align with company policies, pricing guidelines, and compliance requirements. Base pay range: $150,000.00/yr - $160,000.00/yr Responsibilities
Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals Review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance Manage and enforce internal deal approval workflows Coordinate with cross-functional teams (Legal, Finance, Expert Services, Leadership) to streamline and track approvals Draft and review order forms for new business, renewals, expansions, etc. Ensure accurate documentation and timely processing of customer contracts Manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP) Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines Maintain clean documentation of approvals and deal exceptions Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices Recommend and implement improvements in pricing tools, workflows, and HubSpot CRM and DealHub CPQ systems Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity Provide insights to improve deal efficiency and revenue predictability Qualifications / Skills Required
Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company required Deep knowledge of deal structuring, order form creation, and contract lifecycle management required Experience working with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform) Strong process orientation and experience working with global enterprise customers required Strong understanding of sales processes, pricing strategy, and compliance policies required Proficiency with CRM and CPQ tools, and contract management platforms required; HubSpot & DealHub preferred Resourceful and adaptable, with the ability to navigate ambiguity, manage shifting priorities, and proactively solve problems Excellent communication and interpersonal skills for cross-functional collaboration Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment Analytical mindset with the ability to identify patterns and provide data-driven recommendations Candidate must currently reside in Seattle, WA or San Francisco, CA to be considered This role will be remote until our Seattle or San Francisco offices are secured. At that time, this will be an in-office onsite role Education Qualification
Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required MBA or other relevant graduate-level education is preferred Other notes: Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150K to $160K. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity. Seniority level
Mid-Senior level Employment type
Contract Job function
Business Development and Sales Industries: Software Development
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