HMSHost
Overview
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
Note:
Benefits may vary by position so ask your recruiter for details.
Purpose The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.
Essential Functions
Open and Close
Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
Staffing/Deployment – Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
Staffing/Deployment
Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility
Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
Ensures on-boarding and off-boarding of all restaurant associates, including activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives
Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools; supports company recognition initiatives and develops plans to motivate the team
Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
Ensures the company has current contact information for all associates
Product Availability/Working Equipment
Ensures daily orders are prepared and units are stocked with appropriate levels of product
Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability
Maintains proficiency in management information systems and tools used by the company
Monitors and maintains restaurant equipment; schedules routine service or repairs as needed
Participates in and manages company response to NSF and other audits
Minimizes waste, records as needed, and participates in a food donation program
Brand Knowledge/Proficiency
Assesses skill levels of restaurant associates and coordinates on-the-job and other training/education activities as necessary
Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
Maintains working knowledge of brand standards, CBAs, landlord agreements, and procedures to maximize brand/landlord/labor relations; trains associates on these standards
Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
Manages day-to-day activities of associates within a defined restaurant group
Uses judgment to resolve customer and associate questions; refers complex issues to senior leaders
Provides ongoing feedback to align with development and business goals
Implements marketing programs as directed by OSC or brand initiatives and supports related promotional activity
Safety
Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and ensures compliance
Holds managers and staff accountable for safety standards
Trains new managers and associates in wellness check protocols and COVID-19 requirements
Understands and performs health and safety activities as specified
Reporting relationship and other important information
The GMII position falls under the Fair Labor Standards Act as an Exempt position (Administrative and Executive exemptions)
Typically reports to the Director of Operations or an intermediate leader within the assigned location
May require a varied and rotating schedule, including opening shifts and closing shifts to monitor activities
Minimum Qualifications, Knowledge, Skills, and Work Environment
GMIIs must have demonstrated skills managing restaurants of similar complexity (QSR, Casual Dine, Full Service, Union and Non-Union) with responsibility for P&L success over multiple annual cycles. Typically, a minimum of 3 years of restaurant P&L management experience and 5–7 years of overall restaurant experience in the relevant type is required.
Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
Demonstrates team management, delegation, and issue-resolution skills with the ability to manage multiple priorities
Demonstrates knowledge of HMSHost policies, products, service standards, equipment, and operations
Ability to read, comprehend instructions, short correspondence, policy documents, menus and brand standards, and to converse effectively with others
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (the Company), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
Source: HMSHost
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Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
Note:
Benefits may vary by position so ask your recruiter for details.
Purpose The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.
Essential Functions
Open and Close
Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
Staffing/Deployment – Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
Staffing/Deployment
Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility
Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
Ensures on-boarding and off-boarding of all restaurant associates, including activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives
Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools; supports company recognition initiatives and develops plans to motivate the team
Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
Ensures the company has current contact information for all associates
Product Availability/Working Equipment
Ensures daily orders are prepared and units are stocked with appropriate levels of product
Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability
Maintains proficiency in management information systems and tools used by the company
Monitors and maintains restaurant equipment; schedules routine service or repairs as needed
Participates in and manages company response to NSF and other audits
Minimizes waste, records as needed, and participates in a food donation program
Brand Knowledge/Proficiency
Assesses skill levels of restaurant associates and coordinates on-the-job and other training/education activities as necessary
Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
Maintains working knowledge of brand standards, CBAs, landlord agreements, and procedures to maximize brand/landlord/labor relations; trains associates on these standards
Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
Manages day-to-day activities of associates within a defined restaurant group
Uses judgment to resolve customer and associate questions; refers complex issues to senior leaders
Provides ongoing feedback to align with development and business goals
Implements marketing programs as directed by OSC or brand initiatives and supports related promotional activity
Safety
Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and ensures compliance
Holds managers and staff accountable for safety standards
Trains new managers and associates in wellness check protocols and COVID-19 requirements
Understands and performs health and safety activities as specified
Reporting relationship and other important information
The GMII position falls under the Fair Labor Standards Act as an Exempt position (Administrative and Executive exemptions)
Typically reports to the Director of Operations or an intermediate leader within the assigned location
May require a varied and rotating schedule, including opening shifts and closing shifts to monitor activities
Minimum Qualifications, Knowledge, Skills, and Work Environment
GMIIs must have demonstrated skills managing restaurants of similar complexity (QSR, Casual Dine, Full Service, Union and Non-Union) with responsibility for P&L success over multiple annual cycles. Typically, a minimum of 3 years of restaurant P&L management experience and 5–7 years of overall restaurant experience in the relevant type is required.
Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
Demonstrates team management, delegation, and issue-resolution skills with the ability to manage multiple priorities
Demonstrates knowledge of HMSHost policies, products, service standards, equipment, and operations
Ability to read, comprehend instructions, short correspondence, policy documents, menus and brand standards, and to converse effectively with others
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (the Company), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
Source: HMSHost
#J-18808-Ljbffr