Visa
Overview
Join to apply for the
Manager, Account Support
role at
Visa . Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Visa Direct is an exciting, new payment service that Visa provides to clients to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology and traditional payment rails. Responsibilities
The Cross-border Account Manager is responsible to support achieving the account financial plan and strategic priorities for bank and/or remitter accounts. This includes active management of day-to-day account activities, growth priorities, issue resolution, program analysis and optimization client/internal account performance reporting. The individual will work with functional leaders across pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including technology builds, corridor expansions, rule changes, pricing changes, auth performance optimization, network optimization and program lifecycle optimization across pre-launch, launch, ramp, growth and optimize. We work in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical as we interface with specialized product groups, financial institutions, merchant and acquiring sales, client consulting, marketing, and corporate communications, legal, and finance to coordinate end goals. Must be able to pivot and adjust as new information and lessons are learned. Responsibilities include: Support account transaction and revenue annual plan
for Visa Direct for assigned accounts
Track actual transaction and revenue to plan identifying upside/downside opportunities Support the identification of growth opportunities including developing client pitch materials and pro-forma business case Develop and manage strategies for performance acceleration, including high potential use cases, bank client sell-thru, marketing strategies and growth opportunities (e.g.: new endpoints, corridor expansion) Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc.)
Program manage implementation of strategic account priorities
including the up-sell, cross-sell endpoint options, routes/corridors, use cases and VAS across primary and extended client LOBs.
Manage and support senior Account Managers and clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization Prepare pitch materials and internal onboarding documentation in support up-sell, cross-sell opportunities
Establish a trusted working relationship with the Client
to ensure we have the necessary understanding of the client’s strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate the deliverables
Collaborate with client Account Executive(s) to achieve annual plan Partner with Visa Direct Product team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs Identify and raise product feature enhancements Work with Marketing resources to ensure our client facing materials are excellent and help accelerate the learning and launch process Work with Finance and Leadership on forecasting and monthly/quarterly reporting Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients Work with Client Services to monitor production issues as needed Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
Active investigation and management of account program performance
with a drive to resolve issues quickly and completely.
Ongoing client transaction monitoring across various metrics: corridor, endpoint, pricing, delivery speed, authorization rate, fraud, etc. to identify issues to address or optimization opportunities Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed Client transaction yield optimization (price/FX) Underperforming program revenue impact and resolution
Development of account plans and monthly/quarterly reviews
Lead regular review and opportunity solving sessions with the cross-functional teams and help problem solve when client plans are stalled Monthly reporting to NA Visa Direct and Market leadership
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications
Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree or 0 years with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree or up to 3 years with a PhD 4+ years of payment/money movement industry related and leadership experience in commercialization, strategy, product management or management consulting Creative self-starter with a bias toward action and desire to develop, build, launch and commercialize technology products that delight customers Demonstrated success in driving account growth acceleration with innovative product offerings Excellent problem-solving skills with a focus on delivering for clients Excellent listening and communication skills (both verbal and written), and executive presence Ability to explain complex business and technical concepts to a broad audience in an approachable way Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products Passionate about what you do and excited about the opportunity to transform payments Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, and internal stakeholders Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately Visa or financial/payment industry knowledge preferred; push payments or real-time payments experience a plus Additional Information
Work Hours:
Varies upon the needs of the department. Travel Requirements:
This position requires travel 5-10% of the time. Mental/Physical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173,000.00 to 250,950.00 USD per year, which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development Industries IT Services and IT Consulting Note: Referrals and job alerts appear as part of the original description; not all sections are necessary for publication.
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Join to apply for the
Manager, Account Support
role at
Visa . Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Visa Direct is an exciting, new payment service that Visa provides to clients to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology and traditional payment rails. Responsibilities
The Cross-border Account Manager is responsible to support achieving the account financial plan and strategic priorities for bank and/or remitter accounts. This includes active management of day-to-day account activities, growth priorities, issue resolution, program analysis and optimization client/internal account performance reporting. The individual will work with functional leaders across pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including technology builds, corridor expansions, rule changes, pricing changes, auth performance optimization, network optimization and program lifecycle optimization across pre-launch, launch, ramp, growth and optimize. We work in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical as we interface with specialized product groups, financial institutions, merchant and acquiring sales, client consulting, marketing, and corporate communications, legal, and finance to coordinate end goals. Must be able to pivot and adjust as new information and lessons are learned. Responsibilities include: Support account transaction and revenue annual plan
for Visa Direct for assigned accounts
Track actual transaction and revenue to plan identifying upside/downside opportunities Support the identification of growth opportunities including developing client pitch materials and pro-forma business case Develop and manage strategies for performance acceleration, including high potential use cases, bank client sell-thru, marketing strategies and growth opportunities (e.g.: new endpoints, corridor expansion) Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc.)
Program manage implementation of strategic account priorities
including the up-sell, cross-sell endpoint options, routes/corridors, use cases and VAS across primary and extended client LOBs.
Manage and support senior Account Managers and clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization Prepare pitch materials and internal onboarding documentation in support up-sell, cross-sell opportunities
Establish a trusted working relationship with the Client
to ensure we have the necessary understanding of the client’s strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate the deliverables
Collaborate with client Account Executive(s) to achieve annual plan Partner with Visa Direct Product team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs Identify and raise product feature enhancements Work with Marketing resources to ensure our client facing materials are excellent and help accelerate the learning and launch process Work with Finance and Leadership on forecasting and monthly/quarterly reporting Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients Work with Client Services to monitor production issues as needed Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
Active investigation and management of account program performance
with a drive to resolve issues quickly and completely.
Ongoing client transaction monitoring across various metrics: corridor, endpoint, pricing, delivery speed, authorization rate, fraud, etc. to identify issues to address or optimization opportunities Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed Client transaction yield optimization (price/FX) Underperforming program revenue impact and resolution
Development of account plans and monthly/quarterly reviews
Lead regular review and opportunity solving sessions with the cross-functional teams and help problem solve when client plans are stalled Monthly reporting to NA Visa Direct and Market leadership
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications
Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree or 0 years with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree or up to 3 years with a PhD 4+ years of payment/money movement industry related and leadership experience in commercialization, strategy, product management or management consulting Creative self-starter with a bias toward action and desire to develop, build, launch and commercialize technology products that delight customers Demonstrated success in driving account growth acceleration with innovative product offerings Excellent problem-solving skills with a focus on delivering for clients Excellent listening and communication skills (both verbal and written), and executive presence Ability to explain complex business and technical concepts to a broad audience in an approachable way Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products Passionate about what you do and excited about the opportunity to transform payments Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, and internal stakeholders Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately Visa or financial/payment industry knowledge preferred; push payments or real-time payments experience a plus Additional Information
Work Hours:
Varies upon the needs of the department. Travel Requirements:
This position requires travel 5-10% of the time. Mental/Physical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173,000.00 to 250,950.00 USD per year, which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development Industries IT Services and IT Consulting Note: Referrals and job alerts appear as part of the original description; not all sections are necessary for publication.
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