ThoughtSpot
Overview
This range is provided by ThoughtSpot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $75,000.00/yr - $120,000.00/yr Direct message the job poster from ThoughtSpot WhatYou’ll Do
We are seeking a customer-centric
SRE
who thrives in solving complex problems and delivering exceptional customer experiences. This role requires a strong balance of technical expertise, problem-solving skills, and clear communication. You will play a key part in helping customers
deploy, maintain, and troubleshoot distributed services and applications
across both cloud and on-premise environments. As part of the ThoughtSpot SRE team, you will not only ensure service reliability but also act as a trusted partner for our customers by providing timely updates, meaningful solutions, and proactive improvements. If you are passionate about ownership, customer success, and building resilient systems, this role is for you. Responsibilities
Act as the
primary point of contact for customer-facing issues , ensuring a customer-first approach to troubleshooting, debugging, and diagnosis. Provide
timely, accurate, and clear updates
to customers, meeting SLAs and driving issues through to resolution. Create and maintain
knowledge-base articles
to empower customer self-service and improve support efficiency. Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like
Grafana, Prometheus, and other monitoring solutions . Collaborate with Engineering teams to define and implement tools that enhance
debuggability, supportability, availability, scalability, and performance . Participate in
on-call rotations , lead incident reviews, and conduct root cause analyses to ensure continuous improvement. Develop and implement
automation and best practices
to streamline operations and strengthen system reliability. Understand and apply
NetOps and SecOps principles
for cloud and on-premise deployments. Contribute to improving the overall customer experience by
translating complex technical issues into clear, concise updates . Qualifications
B.S. in Computer Science or equivalent relevant experience. Proven experience in
troubleshooting Linux systems
and managing virtualization & cloud platforms (VMware, AWS, Azure, GCP). Hands-on experience with
Grafana or similar monitoring tools
(e.g., Prometheus, Datadog, Splunk). Strong
problem-solving and algorithmic thinking
with a solid understanding of system internals. Prior experience in
enterprise customer support , including on-call rotations and incident management. Excellent
verbal and written communication skills , with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Familiarity with
automation, scripting, and programming languages
such as Python, Go, Java, or C/C++. Exposure to infrastructure and service monitoring frameworks, and the ability to analyze data to ensure high availability. Strong collaboration skills, with the ability to work independently and cross-functionally in fast-paced environments. Seniorities & Employment
Seniority level: Associate Employment type: Full-time Job function: Engineering and Information Technology Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This range is provided by ThoughtSpot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $75,000.00/yr - $120,000.00/yr Direct message the job poster from ThoughtSpot WhatYou’ll Do
We are seeking a customer-centric
SRE
who thrives in solving complex problems and delivering exceptional customer experiences. This role requires a strong balance of technical expertise, problem-solving skills, and clear communication. You will play a key part in helping customers
deploy, maintain, and troubleshoot distributed services and applications
across both cloud and on-premise environments. As part of the ThoughtSpot SRE team, you will not only ensure service reliability but also act as a trusted partner for our customers by providing timely updates, meaningful solutions, and proactive improvements. If you are passionate about ownership, customer success, and building resilient systems, this role is for you. Responsibilities
Act as the
primary point of contact for customer-facing issues , ensuring a customer-first approach to troubleshooting, debugging, and diagnosis. Provide
timely, accurate, and clear updates
to customers, meeting SLAs and driving issues through to resolution. Create and maintain
knowledge-base articles
to empower customer self-service and improve support efficiency. Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like
Grafana, Prometheus, and other monitoring solutions . Collaborate with Engineering teams to define and implement tools that enhance
debuggability, supportability, availability, scalability, and performance . Participate in
on-call rotations , lead incident reviews, and conduct root cause analyses to ensure continuous improvement. Develop and implement
automation and best practices
to streamline operations and strengthen system reliability. Understand and apply
NetOps and SecOps principles
for cloud and on-premise deployments. Contribute to improving the overall customer experience by
translating complex technical issues into clear, concise updates . Qualifications
B.S. in Computer Science or equivalent relevant experience. Proven experience in
troubleshooting Linux systems
and managing virtualization & cloud platforms (VMware, AWS, Azure, GCP). Hands-on experience with
Grafana or similar monitoring tools
(e.g., Prometheus, Datadog, Splunk). Strong
problem-solving and algorithmic thinking
with a solid understanding of system internals. Prior experience in
enterprise customer support , including on-call rotations and incident management. Excellent
verbal and written communication skills , with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Familiarity with
automation, scripting, and programming languages
such as Python, Go, Java, or C/C++. Exposure to infrastructure and service monitoring frameworks, and the ability to analyze data to ensure high availability. Strong collaboration skills, with the ability to work independently and cross-functionally in fast-paced environments. Seniorities & Employment
Seniority level: Associate Employment type: Full-time Job function: Engineering and Information Technology Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr