Fever
Overview
Fever is seeking a freelance General Site Manager (GSM) to lead a VR experience venue in Chicago. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue’s operations, and driving business results. The right candidate is a proactive leader who thrives in a fast-paced environment, is resourceful in problem-solving, and consistently sets the standard for service, professionalism, and operational excellence. The GSM will be integral in growing the venue’s visibility in the community, fostering strong relationships, and driving attendance.
General Responsibilities
On-Site Operational Leadership: Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions.
On-site participation: Step in and be an active participant on-site, taking on tech or front of house staff roles during shifts.
Staff management: Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts.
Operational efficiency: Troubleshoot issues, maintain equipment and show elements, and keep everything in top condition.
Facility upkeep: Oversee cleanliness, safety, and guest readiness at all times.
Leadership by example: Lead shifts and demonstrate excellent service standards; serve as a role model for staff and guests.
Team culture: Foster a positive, accountable team environment with clear feedback and coaching.
Community Development & Guest Experience
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
Ensure a welcoming environment by anticipating guest needs and delivering exceptional customer service.
Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders.
Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to optimize the guest experience.
Drive local attendance and brand visibility through community engagement, partnerships, and special events.
Strengthen the brand’s presence in the city through outreach initiatives and relationships with local businesses and partners.
Monitor guest feedback and implement improvements to maintain high levels of customer satisfaction.
Oversee all B2B and B2C group bookings, ensuring client expectations are met and exceeded.
Administrative, Reporting & Accounting Responsibilities
Assist in managing the venue’s budget, including payroll auditing and cost control to ensure financial health.
Handle retail sales and inventory management to maintain product availability for guests.
Complete daily show and incident reports; assist with administrative duties as needed.
Track KPIs such as labor efficiency, revenue per visitor, and overall profitability; identify areas for improvement.
Contribute ideas during strategy meetings to optimize operations and guest experience.
Regularly report on venue performance, including financials, staffing, and operational issues.
Lead brainstorming and strategy sessions to drive growth and improve venue performance.
Ensure compliance with regulatory requirements, safety protocols, and local laws.
Skills & Requirements
5+ years of experience in operations, hospitality, live entertainment, franchise management, or related field.
Understanding of budgeting, cost control, and retail operations.
Leadership and communication skills (oral and written).
Excellent planning and organizational abilities; capable of managing multiple priorities.
Friendly, energetic, and enthusiastic personality.
Comfortable with technology and basic troubleshooting.
Strong problem-solving skills and the ability to think quickly on your feet.
Ability to stand for extended periods; physical capability for venue operations.
Reliable transportation and punctuality for scheduled shifts.
Flexible schedule, including evenings, weekends, and holidays as needed.
Proficiency in Google Suite.
Strong commitment to equity, diversity, inclusion and accessibility; ability to work with diverse groups.
It is preferred, but not required, to be comfortable using basic tools (hammer, drill). Experience with maintaining mechanical/technical equipment or managing VR technology and production programs is a plus. Past roles in production or events (pop-up, amusement attraction, theme park, or exhibition) are advantageous.
Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. We encourage everyone to apply. If you require accommodation during the selection process, please contact our Talent team.
Fever is an equal opportunity employer. For more information on how Fever processes personal data, please review Fever - Candidate Privacy Notice.
#J-18808-Ljbffr
Fever is seeking a freelance General Site Manager (GSM) to lead a VR experience venue in Chicago. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue’s operations, and driving business results. The right candidate is a proactive leader who thrives in a fast-paced environment, is resourceful in problem-solving, and consistently sets the standard for service, professionalism, and operational excellence. The GSM will be integral in growing the venue’s visibility in the community, fostering strong relationships, and driving attendance.
General Responsibilities
On-Site Operational Leadership: Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions.
On-site participation: Step in and be an active participant on-site, taking on tech or front of house staff roles during shifts.
Staff management: Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts.
Operational efficiency: Troubleshoot issues, maintain equipment and show elements, and keep everything in top condition.
Facility upkeep: Oversee cleanliness, safety, and guest readiness at all times.
Leadership by example: Lead shifts and demonstrate excellent service standards; serve as a role model for staff and guests.
Team culture: Foster a positive, accountable team environment with clear feedback and coaching.
Community Development & Guest Experience
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
Ensure a welcoming environment by anticipating guest needs and delivering exceptional customer service.
Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders.
Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to optimize the guest experience.
Drive local attendance and brand visibility through community engagement, partnerships, and special events.
Strengthen the brand’s presence in the city through outreach initiatives and relationships with local businesses and partners.
Monitor guest feedback and implement improvements to maintain high levels of customer satisfaction.
Oversee all B2B and B2C group bookings, ensuring client expectations are met and exceeded.
Administrative, Reporting & Accounting Responsibilities
Assist in managing the venue’s budget, including payroll auditing and cost control to ensure financial health.
Handle retail sales and inventory management to maintain product availability for guests.
Complete daily show and incident reports; assist with administrative duties as needed.
Track KPIs such as labor efficiency, revenue per visitor, and overall profitability; identify areas for improvement.
Contribute ideas during strategy meetings to optimize operations and guest experience.
Regularly report on venue performance, including financials, staffing, and operational issues.
Lead brainstorming and strategy sessions to drive growth and improve venue performance.
Ensure compliance with regulatory requirements, safety protocols, and local laws.
Skills & Requirements
5+ years of experience in operations, hospitality, live entertainment, franchise management, or related field.
Understanding of budgeting, cost control, and retail operations.
Leadership and communication skills (oral and written).
Excellent planning and organizational abilities; capable of managing multiple priorities.
Friendly, energetic, and enthusiastic personality.
Comfortable with technology and basic troubleshooting.
Strong problem-solving skills and the ability to think quickly on your feet.
Ability to stand for extended periods; physical capability for venue operations.
Reliable transportation and punctuality for scheduled shifts.
Flexible schedule, including evenings, weekends, and holidays as needed.
Proficiency in Google Suite.
Strong commitment to equity, diversity, inclusion and accessibility; ability to work with diverse groups.
It is preferred, but not required, to be comfortable using basic tools (hammer, drill). Experience with maintaining mechanical/technical equipment or managing VR technology and production programs is a plus. Past roles in production or events (pop-up, amusement attraction, theme park, or exhibition) are advantageous.
Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. We encourage everyone to apply. If you require accommodation during the selection process, please contact our Talent team.
Fever is an equal opportunity employer. For more information on how Fever processes personal data, please review Fever - Candidate Privacy Notice.
#J-18808-Ljbffr