TD
Assistant Store Manager (Van Dorn) – TD
Work Location:
Alexandria, Virginia, United States Hours:
40 Pay Details:
$30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Personal and Commercial Banking Services Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Depth & Scope Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations Leads and coaches advisory team on advice giving strategies and overall product and services acumen Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth Actively participates in community events, promoting the TD Brand while servicing the needs of the community Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach, setting and/or hosting appointments, and Lead prioritization Education & Experience: Undergraduate degree or equivalent experience 2+ years experience working with customers and/or sales in any capacity or equivalent Supervisory or leadership experience preferred Demonstrated ability to provide Legendary Customer Service Strong verbal and written communication skills Sales and Operational Management skills Ability to manage competing priorities Previous consumer and residential lending experience preferred Proficient in Microsoft Office Knowledge of banking products and services preferred Demonstrated organization, interpersonal, communication and decision-making skills Shows proficiency with expense management Notary License (Preferred) Must maintain an active registration status with NMLS upon hire to engage in conversations with customers about loan products Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening and asking clarifying questions Contributes to business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals Establishes and supports strong partnerships between colleagues and platform bankers/partners for effective referrals Leads and reinforces Customer service activities; supports Customers through challenging times with knowledge of products and services Maintains optimal colleague scheduling to meet Customer demands and compliance requirements Acts as an escalation point for Customer problem resolution Creates personal experiences by understanding Customer needs to help achieve goals Supports the Bank's Customer Service Strategy Adheres to professional and inviting space in all store areas Shareholder Accountabilities: Leads and drives operational compliance of all Store operations Leads the team in completing day-to-day processes/transactions and oversees quality of work Ensures Store adherence to bank policies and procedures and passes audits May perform daily store operation activities including account maintenance, wire transfers, store opening/closing, and cash management Develops/leads Store Operational Excellence plan Vault Management, including monthly vault and drawer audits Identifies and mitigates risk and conducts audits for compliance and operational soundness Understands operating policies and procedures Supports timely and accurate completion of business processes Escalates non-standard or high-risk transactions as necessary Ensures documentation reflects Customer intentions and complies with rules/regulations Supports process improvement opportunities and due diligence to support accurate Customer transactions Compliance with Bank Code of Conduct Employee/Team Accountabilities: Leads and supports a high performing team; provides feedback, coaching and performance reviews Reinforces TD's shared commitments Sets and tracks team performance objectives; addresses performance and rewards appropriately Ensures colleagues comply with TD policies and conduct guidelines Shares knowledge and fosters collaboration with partners and other teams Encourages an environment where the team can escalate business challenges Participates in recruitment to build a diverse, qualified workforce Promotes a fair and equitable environment and TD brand champion OCC Language: This position falls within the definition of Loan Originator under Regulation Z and related SAFE Act provisions; eligibility for employment and NMLS registration requirements apply Satisfactory results on a criminal background check and credit report are required by federal law Physical Requirements:
See listed exposure and task indicators; includes occasional to continuous activities such as standing, walking, bending, reaching, lifting, and multitasking Who We Are:
TD is a leading global financial institution ... Be the Better Bank. TD is committed to customer experience and offers development and training opportunities, mentoring programs, and a comprehensive Total Rewards package. TD is an equal opportunity employer. Accommodations are available for applicants with disabilities. Total Rewards:
Base salary and variable compensation, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more. Additional Information:
We welcome your interest in building a career with TD. Regular development conversations, training programs, and a competitive benefits plan are provided. Colleague Development & Training:
Regular career conversations, access to an online learning platform and mentoring programs to support growth. Training and onboarding are provided for new roles. Interview Process & Accommodation:
We’ll reach out to candidates of interest to schedule an interview. TD is an equal opportunity employer and provides accommodations upon request. Referrals increase your chances of interviewing at TD. Get notified about new Assistant Store Manager jobs in Alexandria, VA.
#J-18808-Ljbffr
Alexandria, Virginia, United States Hours:
40 Pay Details:
$30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Personal and Commercial Banking Services Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Depth & Scope Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations Leads and coaches advisory team on advice giving strategies and overall product and services acumen Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth Actively participates in community events, promoting the TD Brand while servicing the needs of the community Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach, setting and/or hosting appointments, and Lead prioritization Education & Experience: Undergraduate degree or equivalent experience 2+ years experience working with customers and/or sales in any capacity or equivalent Supervisory or leadership experience preferred Demonstrated ability to provide Legendary Customer Service Strong verbal and written communication skills Sales and Operational Management skills Ability to manage competing priorities Previous consumer and residential lending experience preferred Proficient in Microsoft Office Knowledge of banking products and services preferred Demonstrated organization, interpersonal, communication and decision-making skills Shows proficiency with expense management Notary License (Preferred) Must maintain an active registration status with NMLS upon hire to engage in conversations with customers about loan products Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening and asking clarifying questions Contributes to business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals Establishes and supports strong partnerships between colleagues and platform bankers/partners for effective referrals Leads and reinforces Customer service activities; supports Customers through challenging times with knowledge of products and services Maintains optimal colleague scheduling to meet Customer demands and compliance requirements Acts as an escalation point for Customer problem resolution Creates personal experiences by understanding Customer needs to help achieve goals Supports the Bank's Customer Service Strategy Adheres to professional and inviting space in all store areas Shareholder Accountabilities: Leads and drives operational compliance of all Store operations Leads the team in completing day-to-day processes/transactions and oversees quality of work Ensures Store adherence to bank policies and procedures and passes audits May perform daily store operation activities including account maintenance, wire transfers, store opening/closing, and cash management Develops/leads Store Operational Excellence plan Vault Management, including monthly vault and drawer audits Identifies and mitigates risk and conducts audits for compliance and operational soundness Understands operating policies and procedures Supports timely and accurate completion of business processes Escalates non-standard or high-risk transactions as necessary Ensures documentation reflects Customer intentions and complies with rules/regulations Supports process improvement opportunities and due diligence to support accurate Customer transactions Compliance with Bank Code of Conduct Employee/Team Accountabilities: Leads and supports a high performing team; provides feedback, coaching and performance reviews Reinforces TD's shared commitments Sets and tracks team performance objectives; addresses performance and rewards appropriately Ensures colleagues comply with TD policies and conduct guidelines Shares knowledge and fosters collaboration with partners and other teams Encourages an environment where the team can escalate business challenges Participates in recruitment to build a diverse, qualified workforce Promotes a fair and equitable environment and TD brand champion OCC Language: This position falls within the definition of Loan Originator under Regulation Z and related SAFE Act provisions; eligibility for employment and NMLS registration requirements apply Satisfactory results on a criminal background check and credit report are required by federal law Physical Requirements:
See listed exposure and task indicators; includes occasional to continuous activities such as standing, walking, bending, reaching, lifting, and multitasking Who We Are:
TD is a leading global financial institution ... Be the Better Bank. TD is committed to customer experience and offers development and training opportunities, mentoring programs, and a comprehensive Total Rewards package. TD is an equal opportunity employer. Accommodations are available for applicants with disabilities. Total Rewards:
Base salary and variable compensation, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more. Additional Information:
We welcome your interest in building a career with TD. Regular development conversations, training programs, and a competitive benefits plan are provided. Colleague Development & Training:
Regular career conversations, access to an online learning platform and mentoring programs to support growth. Training and onboarding are provided for new roles. Interview Process & Accommodation:
We’ll reach out to candidates of interest to schedule an interview. TD is an equal opportunity employer and provides accommodations upon request. Referrals increase your chances of interviewing at TD. Get notified about new Assistant Store Manager jobs in Alexandria, VA.
#J-18808-Ljbffr