Tricoci
Overview
At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We are a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. As a
General Manager , you will bring an entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community, and ensure exceptional client service in a fast-paced environment while delivering results at a high level. You will provide outstanding leadership within your Salon and Spa location to foster an inclusive, respectful, and fun working environment. Please note: this description reflects the responsibilities and requirements of the role as provided and may be updated as needed. Responsibilities
Leadership & Management of the team: lead, motivate and manage all staff including technical and non-technical roles; conduct regular staff meetings to communicate goals, share updates and address concerns; clearly communicate job responsibilities, performance expectations, client service standards, and company policies to all team members; provide ongoing training and development opportunities to attract and retain staff and improve performance; cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment. Operations Management: oversee daily operations in the Salon & Spa including appointment scheduling, inventory management, and facility maintenance; maintain safety, cleanliness, and compliance with all licensing and health requirements; implement and enforce SOPs, policies, and procedures for consistency and efficiency; manage team member schedules and attendance processes. Client Relations: maintain a high standard of client service to ensure satisfaction and retention; address client inquiries, complaints and feedback in a professional and timely manner. Financial Management: manage business performance through KPIs and P&L; monitor and control expenses to optimize profitability while upholding quality and service standards. Qualifications
3+ years of management experience in a high-volume beauty/spa, retail, or service environment. Proven experience in a salon/spa management role or similar position; track record of holding teams accountable for results while motivating and developing talent. Strong business operations acumen, financial management, and ability to execute actions to improve performance; ability to create and implement action plans quickly. Analytical, problem-solving, and decision-making skills; good judgment and professionalism in handling critical situations. Excellent communication and customer service skills; highly committed to delivering exceptional service. Strong organizational and time-management skills with attention to detail and ability to manage competing priorities. Ability to multi-task and thrive in a fast-paced, high-energy environment; collaborative and team-focused mindset. Self-motivated and capable of working independently as well as within a team; flexible with varied shifts, including evenings and weekends. Benefits
Comprehensive Medical/Prescription insurance with virtual visits Dental and Vision insurance Company matching 401(k) plan Health Savings Account (HSA) with employer match Flexible Spending Account (FSA) for health, dependent, and commuter benefits Employer-paid Basic Life insurance; option to purchase supplemental coverage Employer-paid Long-Term Disability (LTD) and Short-Term Disability (STD) Critical Illness, Group Accident and Hospital Indemnity insurance Paid Time Off, including vacation and holidays Wellness benefits including EAP with sessions Growth opportunities within a diverse, inclusive, and engaging environment Equal Opportunity
Tricoci is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law. Reasonable accommodations are available during all aspects of the employment process. We are committed to creating an inclusive environment for all employees.
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At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We are a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. As a
General Manager , you will bring an entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community, and ensure exceptional client service in a fast-paced environment while delivering results at a high level. You will provide outstanding leadership within your Salon and Spa location to foster an inclusive, respectful, and fun working environment. Please note: this description reflects the responsibilities and requirements of the role as provided and may be updated as needed. Responsibilities
Leadership & Management of the team: lead, motivate and manage all staff including technical and non-technical roles; conduct regular staff meetings to communicate goals, share updates and address concerns; clearly communicate job responsibilities, performance expectations, client service standards, and company policies to all team members; provide ongoing training and development opportunities to attract and retain staff and improve performance; cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment. Operations Management: oversee daily operations in the Salon & Spa including appointment scheduling, inventory management, and facility maintenance; maintain safety, cleanliness, and compliance with all licensing and health requirements; implement and enforce SOPs, policies, and procedures for consistency and efficiency; manage team member schedules and attendance processes. Client Relations: maintain a high standard of client service to ensure satisfaction and retention; address client inquiries, complaints and feedback in a professional and timely manner. Financial Management: manage business performance through KPIs and P&L; monitor and control expenses to optimize profitability while upholding quality and service standards. Qualifications
3+ years of management experience in a high-volume beauty/spa, retail, or service environment. Proven experience in a salon/spa management role or similar position; track record of holding teams accountable for results while motivating and developing talent. Strong business operations acumen, financial management, and ability to execute actions to improve performance; ability to create and implement action plans quickly. Analytical, problem-solving, and decision-making skills; good judgment and professionalism in handling critical situations. Excellent communication and customer service skills; highly committed to delivering exceptional service. Strong organizational and time-management skills with attention to detail and ability to manage competing priorities. Ability to multi-task and thrive in a fast-paced, high-energy environment; collaborative and team-focused mindset. Self-motivated and capable of working independently as well as within a team; flexible with varied shifts, including evenings and weekends. Benefits
Comprehensive Medical/Prescription insurance with virtual visits Dental and Vision insurance Company matching 401(k) plan Health Savings Account (HSA) with employer match Flexible Spending Account (FSA) for health, dependent, and commuter benefits Employer-paid Basic Life insurance; option to purchase supplemental coverage Employer-paid Long-Term Disability (LTD) and Short-Term Disability (STD) Critical Illness, Group Accident and Hospital Indemnity insurance Paid Time Off, including vacation and holidays Wellness benefits including EAP with sessions Growth opportunities within a diverse, inclusive, and engaging environment Equal Opportunity
Tricoci is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law. Reasonable accommodations are available during all aspects of the employment process. We are committed to creating an inclusive environment for all employees.
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