Interface AI
Overview
interface.ai is the industry-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. Our integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. We offer pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. About Nexus
Nexus
is our Frontline AI Assistant and Co-Pilot for employees at financial institutions—built to supercharge productivity across contact centers, branch operations, and back-office workflows. It combines
dynamic knowledge retrieval ,
AI-assisted decisioning , and
transactional support with human-in-the-loop capabilities
to enable employees to serve customers faster, more accurately, and with confidence. From assisting a call center agent during a live interaction to guiding a branch rep through a complex transaction, Nexus acts as the intelligence layer between institutional knowledge, digital workflows, and human operators. This product has growth potential in the industry, and we’re looking for a
Principal Product Manager
to take it to the next level. Why This Role Matters
Nexus sits at the
intersection of automation, knowledge, and human collaboration —an area with latent demand and limited innovation. You will define a product used
daily by employees at hundreds of banks , solving for real operational efficiencies and enabling faster, better service. This is a zero-to-one-to-scale opportunity to
build a category-defining employee-facing AI platform
and shape how agentic AI augments institutional workflows. Key Responsibilities
Lead Product Strategy and Roadmap Own the end-to-end roadmap for Nexus across use cases: real-time agent support, knowledge access, action recommendations, and transaction co-piloting. Define how Nexus evolves from a knowledge system to a true
agentic assistant
that intelligently supports every employee role in a financial institution. Build Human-in-the-Loop AI Assistants Design interfaces and workflows that enable
real-time employee-AI collaboration , including edge-case handoffs, override options, and guided workflows. Enable proactive suggestions, task automation, and compliance-sensitive decision support within everyday tasks. Create Unified Employee Experiences Build product flows that serve branch reps, call center agents, and back-office teams through shared components and tailored contexts. Ensure Nexus provides consistent and contextual value across roles, channels, and operational tiers. Deepen the AI and Knowledge Engine Collaborate with engineering and research to tune knowledge algorithms, dynamic context handling, and intelligent document routing. Prioritize performance, precision, and explainability in AI outputs while collecting feedback to improve agent learning over time. Build Robust Admin & Content Management Tools Lead the development of tools that allow banks to manage and curate content at scale: tagging, versioning, permissions, workflows, analytics. Promote self-service interfaces that empower administrators to onboard new content and workflows without engineering support. Integrate Seamlessly Across Core Systems Define APIs, SDKs, and embed strategies to connect Nexus with CRMs, core banking systems, ticketing tools, and internal portals. Ensure every integration maintains low latency, context preservation, and enterprise-grade security. What Success Looks Like
Within 6–12 months, you will: Launch AI-assisted support features that reduce call handling time and increase employee confidence in frontline service. Deliver tools that make institutional knowledge searchable, actionable, and personalized to roles and context. Enable human-in-the-loop decision flows that streamline transaction execution with compliance safeguards. Build strong usage, retention, and internal efficiency metrics with measurable impact across institutions. Qualifications
Required 5+ years in product management, with hands-on experience building enterprise platforms or AI-powered internal tools. Experience working on B2B - Enterprise SAAS, productivity tools, decision-support systems, or intelligent assistants. Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams. Deep understanding of cross-functional workflows in contact centers, sales ops, or service operations—preferably in financial or regulated domains. Demonstrated ability to own complex product areas from inception to large-scale deployment. Preferred Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools. Familiarity with financial service operations, compliance frameworks, or call center optimization strategies. Background in AI-powered UX, retrieval systems, or real-time feedback-driven optimization. Why You Should Consider This Role
Define a foundational internal AI product
used across employee roles at the world’s most customer-trusted institutions. Shape human-in-the-loop AI
where agents and assistants collaborate in real time to enhance service outcomes. Solve unsolved problems
in institutional knowledge flow, response accuracy, and workflow productivity. Operate with full ownership
in a high-trust environment, working closely with elite engineering, ML, and customer teams. Scale with a fast-growing company
where your product decisions directly shape how the industry adopts AI Compensation
Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location. Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave Development: Access to internal professional development resources. #LI-Remote Equal Employment Opportunity: interface.ai is committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and do not discriminate on protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications.
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interface.ai is the industry-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. Our integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. We offer pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. About Nexus
Nexus
is our Frontline AI Assistant and Co-Pilot for employees at financial institutions—built to supercharge productivity across contact centers, branch operations, and back-office workflows. It combines
dynamic knowledge retrieval ,
AI-assisted decisioning , and
transactional support with human-in-the-loop capabilities
to enable employees to serve customers faster, more accurately, and with confidence. From assisting a call center agent during a live interaction to guiding a branch rep through a complex transaction, Nexus acts as the intelligence layer between institutional knowledge, digital workflows, and human operators. This product has growth potential in the industry, and we’re looking for a
Principal Product Manager
to take it to the next level. Why This Role Matters
Nexus sits at the
intersection of automation, knowledge, and human collaboration —an area with latent demand and limited innovation. You will define a product used
daily by employees at hundreds of banks , solving for real operational efficiencies and enabling faster, better service. This is a zero-to-one-to-scale opportunity to
build a category-defining employee-facing AI platform
and shape how agentic AI augments institutional workflows. Key Responsibilities
Lead Product Strategy and Roadmap Own the end-to-end roadmap for Nexus across use cases: real-time agent support, knowledge access, action recommendations, and transaction co-piloting. Define how Nexus evolves from a knowledge system to a true
agentic assistant
that intelligently supports every employee role in a financial institution. Build Human-in-the-Loop AI Assistants Design interfaces and workflows that enable
real-time employee-AI collaboration , including edge-case handoffs, override options, and guided workflows. Enable proactive suggestions, task automation, and compliance-sensitive decision support within everyday tasks. Create Unified Employee Experiences Build product flows that serve branch reps, call center agents, and back-office teams through shared components and tailored contexts. Ensure Nexus provides consistent and contextual value across roles, channels, and operational tiers. Deepen the AI and Knowledge Engine Collaborate with engineering and research to tune knowledge algorithms, dynamic context handling, and intelligent document routing. Prioritize performance, precision, and explainability in AI outputs while collecting feedback to improve agent learning over time. Build Robust Admin & Content Management Tools Lead the development of tools that allow banks to manage and curate content at scale: tagging, versioning, permissions, workflows, analytics. Promote self-service interfaces that empower administrators to onboard new content and workflows without engineering support. Integrate Seamlessly Across Core Systems Define APIs, SDKs, and embed strategies to connect Nexus with CRMs, core banking systems, ticketing tools, and internal portals. Ensure every integration maintains low latency, context preservation, and enterprise-grade security. What Success Looks Like
Within 6–12 months, you will: Launch AI-assisted support features that reduce call handling time and increase employee confidence in frontline service. Deliver tools that make institutional knowledge searchable, actionable, and personalized to roles and context. Enable human-in-the-loop decision flows that streamline transaction execution with compliance safeguards. Build strong usage, retention, and internal efficiency metrics with measurable impact across institutions. Qualifications
Required 5+ years in product management, with hands-on experience building enterprise platforms or AI-powered internal tools. Experience working on B2B - Enterprise SAAS, productivity tools, decision-support systems, or intelligent assistants. Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams. Deep understanding of cross-functional workflows in contact centers, sales ops, or service operations—preferably in financial or regulated domains. Demonstrated ability to own complex product areas from inception to large-scale deployment. Preferred Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools. Familiarity with financial service operations, compliance frameworks, or call center optimization strategies. Background in AI-powered UX, retrieval systems, or real-time feedback-driven optimization. Why You Should Consider This Role
Define a foundational internal AI product
used across employee roles at the world’s most customer-trusted institutions. Shape human-in-the-loop AI
where agents and assistants collaborate in real time to enhance service outcomes. Solve unsolved problems
in institutional knowledge flow, response accuracy, and workflow productivity. Operate with full ownership
in a high-trust environment, working closely with elite engineering, ML, and customer teams. Scale with a fast-growing company
where your product decisions directly shape how the industry adopts AI Compensation
Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location. Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave Development: Access to internal professional development resources. #LI-Remote Equal Employment Opportunity: interface.ai is committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and do not discriminate on protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications.
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