Gen II Fund Services
Investor Service Analyst
Gen II Fund Services, San Francisco, California, United States, 94199
Overview
Investor Service Analyst role at Gen II Fund Services. The Investor Services analyst is an integral member of the Gen II operations team. The role requires meticulous attention to detail, strong time management and organizational skills in a fast-paced, deadline-driven environment. The candidate will primarily provide Investor Services functions to Gen II sponsors and client service teams. Responsibilities
Acknowledge and respond to client inquiries promptly while coordinating with internal and external teams as needed. Review and process investor onboarding documentation (Subscription, Tax, and AML). Review and process subsequent investor activity and changes to investor static data (partner transfers, name changes, contact and wire instruction updates). Maintain investor records across multiple internal and external systems. Prepare and review ad-hoc, monthly, quarterly, and annual reporting, and capital activity notices for sponsor funds and investors. Prepare investor audit confirmations and monthly recurring deliverables. Disseminate fund and investor correspondence (capital calls, distributions, partner capital statements, and other sponsor communications) across various investor portal platforms. Track incoming capital call wires and prepare capital distributions across client accounts. Ensure all work is completed in line with the service level agreement. Liaise with the client service team to ensure excellent client service experience for Gen II’s sponsors. Ensure deliverables are executed in line with Gen II best practices, policies, and procedures. Participate in special projects and operate efficiently in a deadline-driven, high-volume, and ever-changing environment. Qualifications and Skills
Bachelor’s degree; degree in Business Administration or Economics is a plus 0-2 years’ experience in the financial services industry Proficiency with Microsoft 365 Strong organizational and analytical skills Private Equity or Hedge Fund Investor Services background a plus Strong customer service/client relationship skills Ability to manage multiple tasks and projects with differing deadlines Impeccable attention to detail Excellent verbal and written communications Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus Salary and Benefits
The salary range for this position is $60,000-$80,000, in addition to a discretionary bonus and comprehensive benefits package. The actual salary offer within that range will depend on the candidate’s experience level. Work Arrangement
All applicants must be legally authorized to work in the United States. US employees are expected to work a hybrid schedule: two days per week in the office and three days remotely. About Gen II Fund Services
Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital with 14 offices across the US, Canada and Europe. Gen II offers fund sponsors a combination of people, process, and technology to manage operational infrastructure, financial reporting, and investor communications. The team has broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, and more. Key Facts
Administering over $1T in assets Servicing a wide range of significant investors Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification
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Investor Service Analyst role at Gen II Fund Services. The Investor Services analyst is an integral member of the Gen II operations team. The role requires meticulous attention to detail, strong time management and organizational skills in a fast-paced, deadline-driven environment. The candidate will primarily provide Investor Services functions to Gen II sponsors and client service teams. Responsibilities
Acknowledge and respond to client inquiries promptly while coordinating with internal and external teams as needed. Review and process investor onboarding documentation (Subscription, Tax, and AML). Review and process subsequent investor activity and changes to investor static data (partner transfers, name changes, contact and wire instruction updates). Maintain investor records across multiple internal and external systems. Prepare and review ad-hoc, monthly, quarterly, and annual reporting, and capital activity notices for sponsor funds and investors. Prepare investor audit confirmations and monthly recurring deliverables. Disseminate fund and investor correspondence (capital calls, distributions, partner capital statements, and other sponsor communications) across various investor portal platforms. Track incoming capital call wires and prepare capital distributions across client accounts. Ensure all work is completed in line with the service level agreement. Liaise with the client service team to ensure excellent client service experience for Gen II’s sponsors. Ensure deliverables are executed in line with Gen II best practices, policies, and procedures. Participate in special projects and operate efficiently in a deadline-driven, high-volume, and ever-changing environment. Qualifications and Skills
Bachelor’s degree; degree in Business Administration or Economics is a plus 0-2 years’ experience in the financial services industry Proficiency with Microsoft 365 Strong organizational and analytical skills Private Equity or Hedge Fund Investor Services background a plus Strong customer service/client relationship skills Ability to manage multiple tasks and projects with differing deadlines Impeccable attention to detail Excellent verbal and written communications Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus Salary and Benefits
The salary range for this position is $60,000-$80,000, in addition to a discretionary bonus and comprehensive benefits package. The actual salary offer within that range will depend on the candidate’s experience level. Work Arrangement
All applicants must be legally authorized to work in the United States. US employees are expected to work a hybrid schedule: two days per week in the office and three days remotely. About Gen II Fund Services
Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital with 14 offices across the US, Canada and Europe. Gen II offers fund sponsors a combination of people, process, and technology to manage operational infrastructure, financial reporting, and investor communications. The team has broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, and more. Key Facts
Administering over $1T in assets Servicing a wide range of significant investors Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification
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