Caribou Coffee
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General Manager
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Caribou Coffee Overview
As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring Caribou’s purpose to life: To create day-making experiences that spark a chain reaction of GOOD. Core Responsibilities
TEAM
Ensure the store is fully staffed for upcoming shifts, including keeping store schedules up to date and written in a timely and effective manner; make staffing decisions deliberately, including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development. Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency using Caribou tools and resources. Responsible for the execution and team training completion of role-based training programs, promotional window training, and all onboarding and training initiatives. Provide ongoing coaching, feedback, and recognition to team members to support their development and enhance performance. Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests. Use assigned Caribou systems and tools in the appropriate manner and timeline. GUEST (& Quality)
Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun. Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives. BUSINESS
Take ownership and lead with passion and vision to drive store performance, sales, profitability, and operational excellence. Manage scheduling and inventory in alignment with Caribou General Manager standards; ensure presence in the store as needed for promotions, holidays, and other critical times. Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation. Utilize financial planning knowledge to manage budgets for the store and company; analyze Operating Statement and other financial inputs to identify trends and adjust accordingly to support top-line growth and expense management. Create energy, enthusiasm, and focus on meeting and exceeding sales goals; support delivery of operational excellence to drive in-store sales initiatives. Manage inventory and waste to minimize loss and maximise efficiency; maintain rigorous standards in food safety, sanitation, and health protocols. Skills and Qualifications
Bring Caribou’s Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love. Build trust through transparent communication and consistent follow-through. Display resilience and composure, maintaining focus in dynamic environments. Act as a change leader, embracing growth and fostering adaptability; provide a store environment that supports people development and goal achievement. Supports General Manager peers through partnership and collaboration; provides and receives feedback with positive intent and handles confidential information with empathy and consistency. Take ownership of difficult conversations by seeking to understand team members and providing timely resolutions. Qualifications
Required: A minimum of 1-2 years of restaurant, retail, or guest service management experience and/or combined experience and education. Must be 18 years of age or older. Reliable transportation. Ability to work full-time (47 hours per week); early mornings, evenings, weekends and holidays as needed. Willingness to learn new systems and tools. Preferred: ServSafe certification or ability to obtain within 90 days; experience with sales building, P&L, recruitment, and training; familiarity with store systems (Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.); valid driver’s license; high school diploma or GED. Physical Requirements
The physical requirements include bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to perform these with or without reasonable accommodation. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This job description is not all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are equal opportunity employers. We prohibit discrimination and harassment of any type based on characteristics protected by federal, state, or local laws. If you have a disability or special need that requires accommodation, please let us know.
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General Manager
role at
Caribou Coffee Overview
As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring Caribou’s purpose to life: To create day-making experiences that spark a chain reaction of GOOD. Core Responsibilities
TEAM
Ensure the store is fully staffed for upcoming shifts, including keeping store schedules up to date and written in a timely and effective manner; make staffing decisions deliberately, including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development. Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency using Caribou tools and resources. Responsible for the execution and team training completion of role-based training programs, promotional window training, and all onboarding and training initiatives. Provide ongoing coaching, feedback, and recognition to team members to support their development and enhance performance. Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests. Use assigned Caribou systems and tools in the appropriate manner and timeline. GUEST (& Quality)
Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun. Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives. BUSINESS
Take ownership and lead with passion and vision to drive store performance, sales, profitability, and operational excellence. Manage scheduling and inventory in alignment with Caribou General Manager standards; ensure presence in the store as needed for promotions, holidays, and other critical times. Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation. Utilize financial planning knowledge to manage budgets for the store and company; analyze Operating Statement and other financial inputs to identify trends and adjust accordingly to support top-line growth and expense management. Create energy, enthusiasm, and focus on meeting and exceeding sales goals; support delivery of operational excellence to drive in-store sales initiatives. Manage inventory and waste to minimize loss and maximise efficiency; maintain rigorous standards in food safety, sanitation, and health protocols. Skills and Qualifications
Bring Caribou’s Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love. Build trust through transparent communication and consistent follow-through. Display resilience and composure, maintaining focus in dynamic environments. Act as a change leader, embracing growth and fostering adaptability; provide a store environment that supports people development and goal achievement. Supports General Manager peers through partnership and collaboration; provides and receives feedback with positive intent and handles confidential information with empathy and consistency. Take ownership of difficult conversations by seeking to understand team members and providing timely resolutions. Qualifications
Required: A minimum of 1-2 years of restaurant, retail, or guest service management experience and/or combined experience and education. Must be 18 years of age or older. Reliable transportation. Ability to work full-time (47 hours per week); early mornings, evenings, weekends and holidays as needed. Willingness to learn new systems and tools. Preferred: ServSafe certification or ability to obtain within 90 days; experience with sales building, P&L, recruitment, and training; familiarity with store systems (Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.); valid driver’s license; high school diploma or GED. Physical Requirements
The physical requirements include bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to perform these with or without reasonable accommodation. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This job description is not all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are equal opportunity employers. We prohibit discrimination and harassment of any type based on characteristics protected by federal, state, or local laws. If you have a disability or special need that requires accommodation, please let us know.
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