Smarte Carte
Supervisor - SFO San Francisco Airport - Full-time
Smarte Carte, San Francisco, California, United States, 94199
Overview
Supervisor - SFO at San Francisco International Airport is a full-time position with Smarte Carte Inc. The role focuses on providing direct leadership for the labor force in passenger terminal areas to meet daily operational performance goals through service, maintenance, collections, and communication. Company background Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Benefits Smarte Carte Inc. offers a competitive compensation package and benefits including: Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. Location and schedule San Francisco International Airport - full-time Salary Salary range: $22.40 - $23.40 per hour Shifts 7:30 AM – 4:00 PM or 4:15 PM – 12:45 AM Equal opportunity Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on environmental responsibility through owning/operating recyclable equipment and reducing its carbon footprint. Key Responsibilities
Plan work schedules and assign duties to maintain adequate staff and respond to fluctuating workloads Maintain a safe working environment by monitoring safety procedures and equipment Perform the same Cart Associate work duties as those supervised, including but not limited to: collect and transport carts, provide customer service, light cleaning of carts and rental equipment Collaborate with workers and managers to solve work-related problems Review work to ensure tasks are completed properly Explain regulations, policies, or procedures Provide customer service by greeting and assisting customers and responding to inquiries and complaints Maintain communication with employees, facility management, airline management and government officials (CBP, TSA, FBI, etc.) Inspect equipment and report maintenance needs; perform emergency maintenance as needed Assist with collections, counting/recording money, and documenting meter readings Assess training needs of staff and arrange for appropriate instruction Other duties as assigned Skills
Motivating, developing, and directing employees Time management and prioritization Technologically adept and able to learn computer-based reporting tools Positive, professional attitude under pressure Big-picture thinking with flexible workplace approach Ability to analyze data and solve problems Strong interpersonal and communication skills Ability to train others and teach tasks as needed Ability to operate or assist with vehicles or mechanized equipment Experience
Proven leadership skills; previous supervisor experience preferred Cash handling experience preferred General knowledge of vended service products preferred Qualifications
Computer and smartphone proficiency Excellent customer service Excellent verbal communication skills Bilingual preferred, but not required Education
High School Diploma Certifications / Licenses
Ability to obtain an Airport Badge required Driver's license required Physical Requirements
Lift 40 lbs Push/pull 75 lbs Walk and stand for the duration of the shift
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Supervisor - SFO at San Francisco International Airport is a full-time position with Smarte Carte Inc. The role focuses on providing direct leadership for the labor force in passenger terminal areas to meet daily operational performance goals through service, maintenance, collections, and communication. Company background Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Benefits Smarte Carte Inc. offers a competitive compensation package and benefits including: Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. Location and schedule San Francisco International Airport - full-time Salary Salary range: $22.40 - $23.40 per hour Shifts 7:30 AM – 4:00 PM or 4:15 PM – 12:45 AM Equal opportunity Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on environmental responsibility through owning/operating recyclable equipment and reducing its carbon footprint. Key Responsibilities
Plan work schedules and assign duties to maintain adequate staff and respond to fluctuating workloads Maintain a safe working environment by monitoring safety procedures and equipment Perform the same Cart Associate work duties as those supervised, including but not limited to: collect and transport carts, provide customer service, light cleaning of carts and rental equipment Collaborate with workers and managers to solve work-related problems Review work to ensure tasks are completed properly Explain regulations, policies, or procedures Provide customer service by greeting and assisting customers and responding to inquiries and complaints Maintain communication with employees, facility management, airline management and government officials (CBP, TSA, FBI, etc.) Inspect equipment and report maintenance needs; perform emergency maintenance as needed Assist with collections, counting/recording money, and documenting meter readings Assess training needs of staff and arrange for appropriate instruction Other duties as assigned Skills
Motivating, developing, and directing employees Time management and prioritization Technologically adept and able to learn computer-based reporting tools Positive, professional attitude under pressure Big-picture thinking with flexible workplace approach Ability to analyze data and solve problems Strong interpersonal and communication skills Ability to train others and teach tasks as needed Ability to operate or assist with vehicles or mechanized equipment Experience
Proven leadership skills; previous supervisor experience preferred Cash handling experience preferred General knowledge of vended service products preferred Qualifications
Computer and smartphone proficiency Excellent customer service Excellent verbal communication skills Bilingual preferred, but not required Education
High School Diploma Certifications / Licenses
Ability to obtain an Airport Badge required Driver's license required Physical Requirements
Lift 40 lbs Push/pull 75 lbs Walk and stand for the duration of the shift
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