Ho-Chunk, Inc.
Cisco Unified Communications Manager, Senior
Ho-Chunk, Inc., Washington, District of Columbia, us, 20022
Overview
Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The role is critical in supporting the enterprise CUCM infrastructure at Ho-Chunk, Inc. Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN. Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintain CUCM cluster health, performance and availability; document voice issues and make recommendations for adverse findings impacting cluster health. Provide support to internal groups such as PMO, NOC and Installations. Collaborate with Cybersecurity/Information Assurance to ensure security and integrity of CUCM, aligning with standards and compliance requirements. Lead enterprise voice-related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Collaborate as part of a team and as an individual contributor; self-starter and able to work independently. Provide cross-training across enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and SOPs. Ensure enterprise CUCM is highly available with failover and contingency plans. Research, investigate and resolve voice incidents and outages; provide status updates using appropriate incident handling, management and ticketing systems. Participate in industry partners technology research, evaluations and solutions. Follow management system policies, procedures, and work instructions; protect company and customer information by adhering to security and quality requirements. Promptly report incidents, nonconformities, or risks to the appropriate authority. Qualifications And Desired Skills
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration. 7+ years of hands-on CUCM experience in a large enterprise environment. Strong knowledge of Cisco voice gateways (VG410, VG420, VG450) and CUCM best practices, security (TLS, SRTP, certificates). Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing. Familiarity with 3rd party integration (Microsoft Teams). Knowledgeable with Cisco IOS routers, switching, and SBC (Cisco Unified Border Element CUBE). Strong written and verbal communication skills; effective collaborator and mentor. Solid understanding of telecommunications wiring, cross-connects, demarcation points and circuits. Ability to mentor others and work well in a team. Compensation And Benefits
The posting lists compensation ranges of $130,000.00-$150,000.00 per year and $150,000.00-$180,000.00 per year. Comprehensive benefits are offered to help balance work and life. A benefits summary is available from the employer’s benefits page. Additional Requirements
Drug Free Workplace: All Native Group requires pre-employment drug screening and random drug screens during employment. Security Clearance: Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET security clearance. EOE: All Native Group is an equal opportunity employer; applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent where permitted by law. Note: This job description may change at any time with or without notice.
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Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The role is critical in supporting the enterprise CUCM infrastructure at Ho-Chunk, Inc. Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN. Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintain CUCM cluster health, performance and availability; document voice issues and make recommendations for adverse findings impacting cluster health. Provide support to internal groups such as PMO, NOC and Installations. Collaborate with Cybersecurity/Information Assurance to ensure security and integrity of CUCM, aligning with standards and compliance requirements. Lead enterprise voice-related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Collaborate as part of a team and as an individual contributor; self-starter and able to work independently. Provide cross-training across enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and SOPs. Ensure enterprise CUCM is highly available with failover and contingency plans. Research, investigate and resolve voice incidents and outages; provide status updates using appropriate incident handling, management and ticketing systems. Participate in industry partners technology research, evaluations and solutions. Follow management system policies, procedures, and work instructions; protect company and customer information by adhering to security and quality requirements. Promptly report incidents, nonconformities, or risks to the appropriate authority. Qualifications And Desired Skills
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration. 7+ years of hands-on CUCM experience in a large enterprise environment. Strong knowledge of Cisco voice gateways (VG410, VG420, VG450) and CUCM best practices, security (TLS, SRTP, certificates). Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing. Familiarity with 3rd party integration (Microsoft Teams). Knowledgeable with Cisco IOS routers, switching, and SBC (Cisco Unified Border Element CUBE). Strong written and verbal communication skills; effective collaborator and mentor. Solid understanding of telecommunications wiring, cross-connects, demarcation points and circuits. Ability to mentor others and work well in a team. Compensation And Benefits
The posting lists compensation ranges of $130,000.00-$150,000.00 per year and $150,000.00-$180,000.00 per year. Comprehensive benefits are offered to help balance work and life. A benefits summary is available from the employer’s benefits page. Additional Requirements
Drug Free Workplace: All Native Group requires pre-employment drug screening and random drug screens during employment. Security Clearance: Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET security clearance. EOE: All Native Group is an equal opportunity employer; applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent where permitted by law. Note: This job description may change at any time with or without notice.
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