ServiceNow
Management Consultant for ServiceNow Finance Supply Chain Solutions
ServiceNow, Chicago, Illinois, United States, 60290
About the role
This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Finance & Supply Chain solutions, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. The Advisor will be the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships within the framework of a strategic program or project and serving as the primary ServiceNow representative for Finance, Supply Chain and related organizations. The role connects Finance, Procurement, Supplier Management, Contracting, and other stakeholders to ensure an outstanding client experience for the program and its Steering Committee. Consultation is based on best practices with the goal of accelerating and driving customer business outcomes. The role focuses on solving the most relevant customer challenges by bringing solution guidance, business acumen, deep product expertise, innovation, and industry knowledge to the client. Responsibilities
Serve as the primary executive point of contact on projects, focused on improvements in the client’s Finance, Supply Chain and related organizations using ServiceNow’s Finance & Supply Chain and related Solutions. Guide the client and business areas in defining their ServiceNow strategy, ensuring alignment with digital transformation objectives while leveraging deep platform capabilities. Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success, and Client Sales Teams to drive high-value impact and establish a roadmap for the current engagement and beyond. Align the client to the defined roadmap and monitor ongoing progress, managing client executives and stakeholders to mitigate blockers and keep the engagement on track. Define, at a solution and design level of detail, technical and functional solutions aligned with business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks. Serve as a liaison between the client and ServiceNow, acting as a leadership point of contact for addressing challenges and concerns. Collaborate with the ServiceNow Expert Services Team to monitor scope and resolve critical path technical issues. Build and nurture strong advisory relationships with client executives and stakeholders, facilitating effective communication between the client and ServiceNow. Advise clients on optimizing service management processes, leveraging benchmarks and best practices across organizations. Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights. Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders to showcase customer use cases and successes. Enable and mentor other members of the ServiceNow delivery team and partner ecosystem. Support sales activities such as conducting sales presentations, leading solutioning/scoping discussions, and estimating implementation efforts in partnership with Services Account Executives and Sales Teams. Qualifications
10+ years of management consulting experience. At least 8+ years of experience with ServiceNow and other related solutions (e.g., SAP ECC, JD Edwards, Coupa, Oracle) required. Significant experience with ServiceNow or similar digitalization platforms and leading end-to-end transformation projects across Finance, Supply Chain, or related organizations. ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery (LSD) accreditations are preferred; Custom Application Developer (CAD) certification is a plus. Excellent executive communication, presentation, and stakeholder management skills. Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution design. Strong ability to communicate complex business and technical concepts using visualization and modeling aids, including wireframes, workflows, and diagrams. Strong technical background, including application development, software lifecycle management, and system integrations. Fluency in English is mandatory; ability to travel may be required. Compensation and benefits
For positions in this location, base pay ranges from $146,400 to $256,200, plus equity (where applicable), variable/incentive compensation, and benefits. Sales positions may include an On Target Earnings (OTE) incentive structure. Individual total compensation varies based on location, qualifications, skill level, and competencies. Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, a flexible time away plan, and family leave programs. Work Personas
We support a distributed model of work with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on role and location. Learn more here. Eligibility for a work persona may be determined by the distance between your residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or cannot use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval required by relevant authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr
This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Finance & Supply Chain solutions, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. The Advisor will be the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships within the framework of a strategic program or project and serving as the primary ServiceNow representative for Finance, Supply Chain and related organizations. The role connects Finance, Procurement, Supplier Management, Contracting, and other stakeholders to ensure an outstanding client experience for the program and its Steering Committee. Consultation is based on best practices with the goal of accelerating and driving customer business outcomes. The role focuses on solving the most relevant customer challenges by bringing solution guidance, business acumen, deep product expertise, innovation, and industry knowledge to the client. Responsibilities
Serve as the primary executive point of contact on projects, focused on improvements in the client’s Finance, Supply Chain and related organizations using ServiceNow’s Finance & Supply Chain and related Solutions. Guide the client and business areas in defining their ServiceNow strategy, ensuring alignment with digital transformation objectives while leveraging deep platform capabilities. Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success, and Client Sales Teams to drive high-value impact and establish a roadmap for the current engagement and beyond. Align the client to the defined roadmap and monitor ongoing progress, managing client executives and stakeholders to mitigate blockers and keep the engagement on track. Define, at a solution and design level of detail, technical and functional solutions aligned with business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks. Serve as a liaison between the client and ServiceNow, acting as a leadership point of contact for addressing challenges and concerns. Collaborate with the ServiceNow Expert Services Team to monitor scope and resolve critical path technical issues. Build and nurture strong advisory relationships with client executives and stakeholders, facilitating effective communication between the client and ServiceNow. Advise clients on optimizing service management processes, leveraging benchmarks and best practices across organizations. Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights. Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders to showcase customer use cases and successes. Enable and mentor other members of the ServiceNow delivery team and partner ecosystem. Support sales activities such as conducting sales presentations, leading solutioning/scoping discussions, and estimating implementation efforts in partnership with Services Account Executives and Sales Teams. Qualifications
10+ years of management consulting experience. At least 8+ years of experience with ServiceNow and other related solutions (e.g., SAP ECC, JD Edwards, Coupa, Oracle) required. Significant experience with ServiceNow or similar digitalization platforms and leading end-to-end transformation projects across Finance, Supply Chain, or related organizations. ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery (LSD) accreditations are preferred; Custom Application Developer (CAD) certification is a plus. Excellent executive communication, presentation, and stakeholder management skills. Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution design. Strong ability to communicate complex business and technical concepts using visualization and modeling aids, including wireframes, workflows, and diagrams. Strong technical background, including application development, software lifecycle management, and system integrations. Fluency in English is mandatory; ability to travel may be required. Compensation and benefits
For positions in this location, base pay ranges from $146,400 to $256,200, plus equity (where applicable), variable/incentive compensation, and benefits. Sales positions may include an On Target Earnings (OTE) incentive structure. Individual total compensation varies based on location, qualifications, skill level, and competencies. Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, a flexible time away plan, and family leave programs. Work Personas
We support a distributed model of work with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on role and location. Learn more here. Eligibility for a work persona may be determined by the distance between your residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or cannot use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval required by relevant authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr