The People Concern
LEAD ODR Senior Case Manager
The People Concern, Santa Monica, California, United States, 90403
Overview
Role:
LEAD ODR Senior Case Manager
Reports to:
Senior Program Manager
Program:
1603- Housing Retention
Department:
Outreach
Location:
Campion - 1447 16th Street, Santa Monica, CA 90404
Setting:
100% Onsite
Schedule:
Monday - Friday, 8:00am - 4:30pm
Status:
Full-time/Non-Exempt/Non-Management
Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings:
1
Job Description Summary:
With the support of and in partnership with the LEAD team, the Senior Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients referred from the LAPD Pacific division, including aftercare services and follow up support, once housed. The Senior Case Manager will provide guidance and support to fellow team members and will have leadership duties such as representation at meetings, data tracking, etc. The goal of LEAD is to connect with clients experiencing frequent contacts with police due to their homeless status and enroll them in services to prevent entry to the jail and criminal justice system. The Senior Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Senior Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.
Responsibilities
Lead the LEAD ODR team to engage and provide services to homeless individuals.
Identify, engage, and provide support to clients in the LEAD program living on the streets in Pacific Division, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
Work collaboratively as a team to identify appropriate services, taking into account each individual's physical and cognitive needs.
Provide case management and aftercare/follow-up services to clients placed in permanent housing.
Report all statistics and updates for reporting purposes.
Provide initial contact, needs assessment, information, education and referrals to the homeless.
Provide case management, basic services, and advocacy for clients.
Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
Develop effective, trusting relationships with clients that facilitate provision of services.
Work in collaboration with LEAD ODR team members and outside agency staff to connect clients to appropriate services.
Maintain and record accurate electronic records, client files, and statistical information.
Attend all staff meetings, trainings and retreats.
Participate in OWG and other community meetings as assigned.
Qualifications
Bachelor's degree or equivalent experience
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Willing and able to transport Clients in your personal vehicle
Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Working knowledge of LA County agencies serving the homeless
Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
Skilled in non-violent crisis intervention
Ability to self-motivate and organize time effectively and efficiently
Computer literate; able to use computerized database system for information management
Passion for working with the population served
Ability to work as part of an interdisciplinary team
Work Environment
Field-based environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
Expected Behaviors of All Staff
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / AD&D
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
#J-18808-Ljbffr
LEAD ODR Senior Case Manager
Reports to:
Senior Program Manager
Program:
1603- Housing Retention
Department:
Outreach
Location:
Campion - 1447 16th Street, Santa Monica, CA 90404
Setting:
100% Onsite
Schedule:
Monday - Friday, 8:00am - 4:30pm
Status:
Full-time/Non-Exempt/Non-Management
Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings:
1
Job Description Summary:
With the support of and in partnership with the LEAD team, the Senior Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients referred from the LAPD Pacific division, including aftercare services and follow up support, once housed. The Senior Case Manager will provide guidance and support to fellow team members and will have leadership duties such as representation at meetings, data tracking, etc. The goal of LEAD is to connect with clients experiencing frequent contacts with police due to their homeless status and enroll them in services to prevent entry to the jail and criminal justice system. The Senior Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Senior Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.
Responsibilities
Lead the LEAD ODR team to engage and provide services to homeless individuals.
Identify, engage, and provide support to clients in the LEAD program living on the streets in Pacific Division, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
Work collaboratively as a team to identify appropriate services, taking into account each individual's physical and cognitive needs.
Provide case management and aftercare/follow-up services to clients placed in permanent housing.
Report all statistics and updates for reporting purposes.
Provide initial contact, needs assessment, information, education and referrals to the homeless.
Provide case management, basic services, and advocacy for clients.
Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
Develop effective, trusting relationships with clients that facilitate provision of services.
Work in collaboration with LEAD ODR team members and outside agency staff to connect clients to appropriate services.
Maintain and record accurate electronic records, client files, and statistical information.
Attend all staff meetings, trainings and retreats.
Participate in OWG and other community meetings as assigned.
Qualifications
Bachelor's degree or equivalent experience
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Willing and able to transport Clients in your personal vehicle
Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Working knowledge of LA County agencies serving the homeless
Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
Skilled in non-violent crisis intervention
Ability to self-motivate and organize time effectively and efficiently
Computer literate; able to use computerized database system for information management
Passion for working with the population served
Ability to work as part of an interdisciplinary team
Work Environment
Field-based environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
Expected Behaviors of All Staff
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / AD&D
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
#J-18808-Ljbffr