Letts Consult
Overview
LETTS CONSULT is conducting a search for a dynamic and hands-on General Manager to lead an outdoor hospitality property in the Roanoke-Lynchburg-Smith Mountain Lake area, where nature meets exceptional guest service. This role is ideal for someone who thrives in a scenic, fast-paced environment and brings a strong background in team leadership and customer experience. Experience in hospitality is a plus. As GM, you’ll oversee day-to-day operations and guest satisfaction, staff management, and community relations. Role : RV Resort General Manager Are you an experienced resort or hotel general manager looking to take your talents in a more entrepreneurial direction? We are looking for an RV Resort General Manager who has the right balance of revenue management, sales skills, and a knack for great customer service. You will oversee and direct the day-to-day operations for one of our largest RV resorts, a very guest-services oriented role with some sales and marketing duties to maximize occupancy. Job Duties
Lead teammates to ensure daily tasks and goals are met Daily review of revenue streams including RV sites, boat slips, vacation rentals, retail revenue, and activity and amenity revenue Ensure guests receive the highest levels of service Handle and resolve escalated guest complaints, inquiries and issues Work with marketing team to increase reservations and occupancy and further promote the resort’s brand Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures Enforce resort rules and regulations Monitor compliance with safety regulations, health codes, and environmental standards Monitor monthly operating budgets and prepare monthly explanation of P&L variances Ensure compliance with federal, state, and local agencies that regulate fair housing laws and resort operations Coordinate with maintenance, housekeeping, and groundskeeping staff to ensure facilities, amenities, and common areas are in excellent condition Oversee capital expenditure improvements Other duties and special projects as assigned Requirements
High School Diploma or GED Bachelor’s degree in hospitality management or related field, preferred 3 years property/resort management experience, preferred Previous sales and leasing experience, preferred General knowledge of maintenance Ability to thrive in a fast-paced environment Working knowledge of basic accounting principles Basic computer proficiency including email, internet and Microsoft Office Suite; experience using campground management software, preferred Flexibility to respond to resort needs during non-business hours Benefits
You will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical coverage with multiple plan designs Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with matching contribution Paid time off Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Consumer Services
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LETTS CONSULT is conducting a search for a dynamic and hands-on General Manager to lead an outdoor hospitality property in the Roanoke-Lynchburg-Smith Mountain Lake area, where nature meets exceptional guest service. This role is ideal for someone who thrives in a scenic, fast-paced environment and brings a strong background in team leadership and customer experience. Experience in hospitality is a plus. As GM, you’ll oversee day-to-day operations and guest satisfaction, staff management, and community relations. Role : RV Resort General Manager Are you an experienced resort or hotel general manager looking to take your talents in a more entrepreneurial direction? We are looking for an RV Resort General Manager who has the right balance of revenue management, sales skills, and a knack for great customer service. You will oversee and direct the day-to-day operations for one of our largest RV resorts, a very guest-services oriented role with some sales and marketing duties to maximize occupancy. Job Duties
Lead teammates to ensure daily tasks and goals are met Daily review of revenue streams including RV sites, boat slips, vacation rentals, retail revenue, and activity and amenity revenue Ensure guests receive the highest levels of service Handle and resolve escalated guest complaints, inquiries and issues Work with marketing team to increase reservations and occupancy and further promote the resort’s brand Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures Enforce resort rules and regulations Monitor compliance with safety regulations, health codes, and environmental standards Monitor monthly operating budgets and prepare monthly explanation of P&L variances Ensure compliance with federal, state, and local agencies that regulate fair housing laws and resort operations Coordinate with maintenance, housekeeping, and groundskeeping staff to ensure facilities, amenities, and common areas are in excellent condition Oversee capital expenditure improvements Other duties and special projects as assigned Requirements
High School Diploma or GED Bachelor’s degree in hospitality management or related field, preferred 3 years property/resort management experience, preferred Previous sales and leasing experience, preferred General knowledge of maintenance Ability to thrive in a fast-paced environment Working knowledge of basic accounting principles Basic computer proficiency including email, internet and Microsoft Office Suite; experience using campground management software, preferred Flexibility to respond to resort needs during non-business hours Benefits
You will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical coverage with multiple plan designs Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with matching contribution Paid time off Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Consumer Services
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