IRIS Consulting Corporation
Overview
Pay range: $40.73 - 50.73 Plus Health, Dental, Vision, Short Term/Long Term Disability, and Group Life pending eligibility The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC). Responsibilities
The OCC Solution Center is the 7/24 IT support for Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area – the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300. Install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC). Qualifications
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work; the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC’s as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success. Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds. Equal Opportunity
Equal opportunity employer including disability/veterans.
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Pay range: $40.73 - 50.73 Plus Health, Dental, Vision, Short Term/Long Term Disability, and Group Life pending eligibility The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC). Responsibilities
The OCC Solution Center is the 7/24 IT support for Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area – the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300. Install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC). Qualifications
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work; the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC’s as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success. Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds. Equal Opportunity
Equal opportunity employer including disability/veterans.
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