Arch Insurance Group Inc.
Claims Account Manager, National Accounts
Arch Insurance Group Inc., San Francisco, California, United States, 94199
Overview
Claims Account Manager, National Accounts (CAM) role at Arch Insurance Group Inc. Position Summary
The Claims Division is seeking a team member to join the National Accounts Casualty (NAC) Team as a Claims Account Manager (CAM). The CAM will actively manage and oversee assigned NAC business accounts for Workers’ Compensation, Auto, and General Liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators. Responsibilities
Work with TPAs to ensure proper claims handling and service delivery, including: Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business Attend mediations and trials Grant reserve and settlement authority on cases above the TPA’s authority Make coverage determinations and write Reservation of Rights and coverage disclaimer letters Complete claims audits at TPA branch claims offices or online Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client Act as the Service Manager/Arch claims contact for all accounts written by NAC, including: Participating in client set-up meetings Participating in telephonic and in-person claims reviews Participating in mid-term meetings Helping to resolve any claims or service issues that arise Work with Underwriting and Risk Control to assist in the risk selection process, including: Reviewing new/renewal submissions and commenting on any claims, legal or jurisdictional issues Addressing potential solutions to current claims or service problems Participating in meetings with brokers and/or prospective accounts Identifying loss trends on an account or book of business level Conducting due diligence reviews on new TPAs or accounts that want to self-administer claims Collaborate with other internal business units such as Finance, IT and Legal on issues or projects Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers’ compensation board requirements, etc.) Experience & Required Skills
Minimum of ten (10) years of experience overseeing and managing multi-line claims with workers’ compensation and auto/general liability Ability to handle high-severity claims Intermediate knowledge and expertise with multiple jurisdictions Hands-on experience with Microsoft Excel, PowerPoint and Word Exceptional written and verbal communication, influencing, negotiating, listening, and interpersonal skills Strong problem-solving, analytical, organizational, and time management skills Ability to participate in active strategic discussions Ability to work independently and in a team environment Willing and able to travel 25% Education
Bachelor’s degree preferred in lieu of 15 years of direct experience with claims oversight of multi-line claims with workers' comp, auto, GL Proper Adjuster Licenses in all applicable states Salary and Benefits
Base pay range: $107,900.00/yr - $150,000.00/yr. The posted pay range is Arch’s current estimate and may be modified in the future. This role is incentive eligible. Benefits include medical, dental, vision, 401(k) with matching, PTO, holidays, parental leave, student loan assistance, tuition reimbursement, and more. The specific compensation offered will consider location, scope, responsibilities, qualifications, and business needs. Location and Employment Type
Full-time Location: San Francisco, CA (and other indicated locations)**
#J-18808-Ljbffr
Claims Account Manager, National Accounts (CAM) role at Arch Insurance Group Inc. Position Summary
The Claims Division is seeking a team member to join the National Accounts Casualty (NAC) Team as a Claims Account Manager (CAM). The CAM will actively manage and oversee assigned NAC business accounts for Workers’ Compensation, Auto, and General Liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators. Responsibilities
Work with TPAs to ensure proper claims handling and service delivery, including: Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business Attend mediations and trials Grant reserve and settlement authority on cases above the TPA’s authority Make coverage determinations and write Reservation of Rights and coverage disclaimer letters Complete claims audits at TPA branch claims offices or online Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client Act as the Service Manager/Arch claims contact for all accounts written by NAC, including: Participating in client set-up meetings Participating in telephonic and in-person claims reviews Participating in mid-term meetings Helping to resolve any claims or service issues that arise Work with Underwriting and Risk Control to assist in the risk selection process, including: Reviewing new/renewal submissions and commenting on any claims, legal or jurisdictional issues Addressing potential solutions to current claims or service problems Participating in meetings with brokers and/or prospective accounts Identifying loss trends on an account or book of business level Conducting due diligence reviews on new TPAs or accounts that want to self-administer claims Collaborate with other internal business units such as Finance, IT and Legal on issues or projects Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers’ compensation board requirements, etc.) Experience & Required Skills
Minimum of ten (10) years of experience overseeing and managing multi-line claims with workers’ compensation and auto/general liability Ability to handle high-severity claims Intermediate knowledge and expertise with multiple jurisdictions Hands-on experience with Microsoft Excel, PowerPoint and Word Exceptional written and verbal communication, influencing, negotiating, listening, and interpersonal skills Strong problem-solving, analytical, organizational, and time management skills Ability to participate in active strategic discussions Ability to work independently and in a team environment Willing and able to travel 25% Education
Bachelor’s degree preferred in lieu of 15 years of direct experience with claims oversight of multi-line claims with workers' comp, auto, GL Proper Adjuster Licenses in all applicable states Salary and Benefits
Base pay range: $107,900.00/yr - $150,000.00/yr. The posted pay range is Arch’s current estimate and may be modified in the future. This role is incentive eligible. Benefits include medical, dental, vision, 401(k) with matching, PTO, holidays, parental leave, student loan assistance, tuition reimbursement, and more. The specific compensation offered will consider location, scope, responsibilities, qualifications, and business needs. Location and Employment Type
Full-time Location: San Francisco, CA (and other indicated locations)**
#J-18808-Ljbffr