Ulta Beauty
Overview
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. Responsibilities
(Essential Job Functions) Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods including social media platforms, and address staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires and encourages growth and engagement of associates. Support manager and associate professional development, including training, competency-based feedback and coaching, performance reviews, succession planning, and development plans to enable continuous development and drive sales performance. Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, providing direction and support, and sharing best practices. Execute the Guest Engagement Leader program through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use the scheduling tool to create and adjust schedules, manage attendance, and schedule the right associates for the right times to provide an exceptional guest experience and support service sales and growth. Use the task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, and ensuring the execution of store tasks. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Job Qualifications Education Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management: experience with attracting, developing, and motivating top talent, adapting to change and leading others through the change-curve Skills Proficient with basic technology (POS, MS Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure and be flexible Special Position Requirements Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Working Conditions Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting up to 25 lbs during shift Continuous coordination of objects during shift Frequent use of computer and related devices The pay range for this position is $30.00 - $37.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off and benefits. Part-time positions are eligible for some benefits. For more information, visit our Benefits and Career Development page. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer with over 25,000 products from hundreds of brands. We operate a full-service salon in every store and offer beauty products across all categories. We will consider all qualified applicants, including those with arrest records or other criminal histories, in a manner consistent with applicable laws and city ordinances.
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Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. Responsibilities
(Essential Job Functions) Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods including social media platforms, and address staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires and encourages growth and engagement of associates. Support manager and associate professional development, including training, competency-based feedback and coaching, performance reviews, succession planning, and development plans to enable continuous development and drive sales performance. Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, providing direction and support, and sharing best practices. Execute the Guest Engagement Leader program through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use the scheduling tool to create and adjust schedules, manage attendance, and schedule the right associates for the right times to provide an exceptional guest experience and support service sales and growth. Use the task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, and ensuring the execution of store tasks. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. Job Qualifications Education Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management: experience with attracting, developing, and motivating top talent, adapting to change and leading others through the change-curve Skills Proficient with basic technology (POS, MS Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure and be flexible Special Position Requirements Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences Working Conditions Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting up to 25 lbs during shift Continuous coordination of objects during shift Frequent use of computer and related devices The pay range for this position is $30.00 - $37.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off and benefits. Part-time positions are eligible for some benefits. For more information, visit our Benefits and Career Development page. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer with over 25,000 products from hundreds of brands. We operate a full-service salon in every store and offer beauty products across all categories. We will consider all qualified applicants, including those with arrest records or other criminal histories, in a manner consistent with applicable laws and city ordinances.
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