Connective Business Solution
Manager, Technical Product Support
Connective Business Solution, Tallahassee, Florida, us, 32318
Overview
Develops business strategy and provides direction for the technical product support function. Manages a team responsible for resolving customer technical problems with enterprise products, developing technical responses for Requests for Quotes (RFQs), collaborating with the sales team to address technical product issues, and delivering and installing new software releases to customers, along with post-sales technical product support.
Responsible for managing the technical interface to customers, including RFQ specification reviews, hands-on testing and modeling, and interfacing with development and engineering for systems design work at customer sites. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives.
Responsibilities
Develops business strategy and directs the technical product support function.
Manages a team responsible for resolving customer technical problems with enterprise products.
Develops technical responses for RFQs and collaborates with the sales team to address technical product issues.
Delivers and installs new software releases to customers and provides post-sales technical product support.
Manages the technical interface to customers, including RFQ specification reviews and hands-on testing.
Models and interfaces with development and engineering for systems design work at customer sites.
Builds and maintains relationships to support business objectives.
Qualifications
Education : Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
Experience : Minimum of 7 years in high-tech industry and/or IT work in product engineering, development and support functions. Experience managing teams and projects across multiple technologies and business environments.
Breadth : Middle level management. Works under general direction of senior management. Typically manages and mentors supervisors, project leads, and/or technical staff. Serves as a technical leader and subject matter expert on multiple complex issues/projects.
Note:
Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.
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Responsible for managing the technical interface to customers, including RFQ specification reviews, hands-on testing and modeling, and interfacing with development and engineering for systems design work at customer sites. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives.
Responsibilities
Develops business strategy and directs the technical product support function.
Manages a team responsible for resolving customer technical problems with enterprise products.
Develops technical responses for RFQs and collaborates with the sales team to address technical product issues.
Delivers and installs new software releases to customers and provides post-sales technical product support.
Manages the technical interface to customers, including RFQ specification reviews and hands-on testing.
Models and interfaces with development and engineering for systems design work at customer sites.
Builds and maintains relationships to support business objectives.
Qualifications
Education : Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
Experience : Minimum of 7 years in high-tech industry and/or IT work in product engineering, development and support functions. Experience managing teams and projects across multiple technologies and business environments.
Breadth : Middle level management. Works under general direction of senior management. Typically manages and mentors supervisors, project leads, and/or technical staff. Serves as a technical leader and subject matter expert on multiple complex issues/projects.
Note:
Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.
Powered by JazzHR
#J-18808-Ljbffr