Postman
Technical Scale Customer Success Manager Boston, Massachusetts
Postman, Boston, Massachusetts, us, 02298
Technical Scale Customer Success Manager
Overview
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations. Postman helps developers and professionals build the API-first world by simplifying each step of the API lifecycle and enabling collaboration to create better APIs, faster. Postman is headquartered in San Francisco with offices in Boston, New York, and Bangalore. It is privately held with investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Our customer base is growing rapidly. We’re looking for Customer Success Managers who thrive in dynamic environments and are passionate about helping technical users succeed at scale. This role is ideal for ambitious, adaptable individuals who want to rethink what Customer Success looks like at scale—combining strategic thinking, a technology focus, and a strong emphasis on customer outcomes. You’ll join a team that values innovation, fast learning, and continuous improvement as we build new models and shape the future of Customer Success together. This is a hybrid role and must be based in one of our hubs in San Francisco, Boston, or New York City. What You'll Do
Scalable Account Strategy:
Drive adoption, value realization, and growth across a dynamic portfolio. Combine targeted
1:1 conversations
with
1:Many approaches
where they create the biggest impact. Proactive Portfolio Management:
Monitor signals to identify adoption risks and opportunities for deeper platform usage. Take proactive steps to strengthen adoption and drive long-term success with Postman. Cross-Functional Collaboration:
Work with Sales to expand use cases and identify opportunities. Partner with Renewals for on-time contract renewals. Share insights with Product to influence the roadmap. Ensure accurate customer context and updates for seamless collaboration. Continuous Learning and Improvement:
Embrace change, experiment with new approaches, and help shape better ways to deliver customer success at scale. About You
Experienced Professional:
3+ years in Customer Success or a technical, customer-facing role with a track record of guiding technical audiences and enabling change management to drive adoption of new workflows and tools. Strategic Flexibility:
Comfortable balancing
1:1
and
1:Many
strategies and adapting playbooks to fit evolving goals across your portfolio. Analytical Skills:
Able to use usage data to guide strategy, identify adoption gaps, and spot opportunities for growth. Communication Excellence:
Clear verbal and written communication for technical and business audiences alike. Problem Solving & Adaptability:
Resourceful and resilient in a fast-paced environment. Technical Acumen & Translation:
Fluent in developer workflows and technical concepts (APIs, CI/CD, OAuth, Git, etc.) and able to connect technical functionality to business outcomes. Project Management:
Experience managing cross-team projects with aligned timelines and deliverables. Customer Advocacy:
Champion for customer needs and able to surface insights that inform product improvements. Industry Expertise:
Knowledge of SaaS, DevTools, or API platforms and developer-led adoption models. Educational Background:
Bachelor’s degree in Computer Science, Engineering, Business, Marketing, or related field, or equivalent practical experience. Location : San Francisco or Boston Compensation : The reasonably estimated base salary for this role ranges from $150,000 to $170,000, plus a competitive equity package. Actual compensation will be based on experience and qualifications. What Else?
Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. We provide wellness programs and team-building events, and a donation-matching program to support causes you care about. We’re building a long-term company with an inclusive culture where everyone can be their best. At Postman, we embrace a hybrid work model. For roles based in the San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3 days a week. Our hybrid approach balances flexibility with in-person collaboration and knowledge sharing. Our Values
We create with curiosity, value transparency and honest communication about successes and failures, focus on specific goals that contribute to a larger vision, and maintain an inclusive work culture where everyone is valued as part of the final product. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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Overview
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations. Postman helps developers and professionals build the API-first world by simplifying each step of the API lifecycle and enabling collaboration to create better APIs, faster. Postman is headquartered in San Francisco with offices in Boston, New York, and Bangalore. It is privately held with investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Our customer base is growing rapidly. We’re looking for Customer Success Managers who thrive in dynamic environments and are passionate about helping technical users succeed at scale. This role is ideal for ambitious, adaptable individuals who want to rethink what Customer Success looks like at scale—combining strategic thinking, a technology focus, and a strong emphasis on customer outcomes. You’ll join a team that values innovation, fast learning, and continuous improvement as we build new models and shape the future of Customer Success together. This is a hybrid role and must be based in one of our hubs in San Francisco, Boston, or New York City. What You'll Do
Scalable Account Strategy:
Drive adoption, value realization, and growth across a dynamic portfolio. Combine targeted
1:1 conversations
with
1:Many approaches
where they create the biggest impact. Proactive Portfolio Management:
Monitor signals to identify adoption risks and opportunities for deeper platform usage. Take proactive steps to strengthen adoption and drive long-term success with Postman. Cross-Functional Collaboration:
Work with Sales to expand use cases and identify opportunities. Partner with Renewals for on-time contract renewals. Share insights with Product to influence the roadmap. Ensure accurate customer context and updates for seamless collaboration. Continuous Learning and Improvement:
Embrace change, experiment with new approaches, and help shape better ways to deliver customer success at scale. About You
Experienced Professional:
3+ years in Customer Success or a technical, customer-facing role with a track record of guiding technical audiences and enabling change management to drive adoption of new workflows and tools. Strategic Flexibility:
Comfortable balancing
1:1
and
1:Many
strategies and adapting playbooks to fit evolving goals across your portfolio. Analytical Skills:
Able to use usage data to guide strategy, identify adoption gaps, and spot opportunities for growth. Communication Excellence:
Clear verbal and written communication for technical and business audiences alike. Problem Solving & Adaptability:
Resourceful and resilient in a fast-paced environment. Technical Acumen & Translation:
Fluent in developer workflows and technical concepts (APIs, CI/CD, OAuth, Git, etc.) and able to connect technical functionality to business outcomes. Project Management:
Experience managing cross-team projects with aligned timelines and deliverables. Customer Advocacy:
Champion for customer needs and able to surface insights that inform product improvements. Industry Expertise:
Knowledge of SaaS, DevTools, or API platforms and developer-led adoption models. Educational Background:
Bachelor’s degree in Computer Science, Engineering, Business, Marketing, or related field, or equivalent practical experience. Location : San Francisco or Boston Compensation : The reasonably estimated base salary for this role ranges from $150,000 to $170,000, plus a competitive equity package. Actual compensation will be based on experience and qualifications. What Else?
Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. We provide wellness programs and team-building events, and a donation-matching program to support causes you care about. We’re building a long-term company with an inclusive culture where everyone can be their best. At Postman, we embrace a hybrid work model. For roles based in the San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3 days a week. Our hybrid approach balances flexibility with in-person collaboration and knowledge sharing. Our Values
We create with curiosity, value transparency and honest communication about successes and failures, focus on specific goals that contribute to a larger vision, and maintain an inclusive work culture where everyone is valued as part of the final product. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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