Barnes & Noble
Overview
Job Summary As an assistant store manager (ASM), you enjoy working with people and are energized by your passion for books, modeling excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores and are empowered to make decisions ensuring the shopping experience for customers is to their satisfaction. You communicate ideas to the SM to drive this experience through our people, actively participating in bookseller development. You ensure sales and profit through your ability to leverage resources to provide first-class service to customers, and you work collaboratively with the team to keep booksellers engaged in talking about and selling books. Responsibilities
Ensure consistent, friendly and informed service to customers, first by the example you set and second by training and delivering first-class service by the store team. Ensure a vibrant bookstore through the flawless execution of bookstore basics. Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM. Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales. Develop the bookselling team through engagement and coaching; provide feedback to assess and focus on individual strengths and recommend talent development in the store. Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes. Ensure compliance with company standards as it pertains to safety, customer communications and all store operations. Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the company values. Embrace the cluster structure and work collaboratively with others for the betterment of all locations. Work on the selling floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing). Open and close the building, ensuring the safety of employees and customers. Knowledge & Experience
Solid bookselling knowledge across various genres and a strong understanding of the book industry. Enthusiasm for books reflected in excellent service standards for the local community. Experience in managing and developing employees at all levels. Effective organization, planning and prioritization of workload. Able to delegate and work through others. Ability to communicate effectively and comfortably. Experience building collaborative and productive working relationships at all levels. Deliver honest and constructive feedback. Expected Behaviors
Prioritize customer experience above all else. Commit to and develop booksellers. Execute bookstore basics flawlessly. Drive results through thoughtful development. Provide feedback, coaching and development. Can empathize with and understand people. Demonstrate collaboration and ability to adjust style to meet individual needs. Provide clear direction, monitor progress and provide appropriate feedback when running the store. Understand key financial indicators and make good decisions to drive positive results. Solve problems through good decision making, including in ambiguous situations. Know the most effective and efficient processes to get things done with a focus on continuous improvement. Motivate a team through engagement, focused dialogue and feedback. Open to feedback and can reflect to develop and grow. Show adaptability and work with a sense of urgency all the time. Auto req ID 82079BR Employment Type Full-Time City Westlake State Ohio EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy
1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
#J-18808-Ljbffr
Job Summary As an assistant store manager (ASM), you enjoy working with people and are energized by your passion for books, modeling excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores and are empowered to make decisions ensuring the shopping experience for customers is to their satisfaction. You communicate ideas to the SM to drive this experience through our people, actively participating in bookseller development. You ensure sales and profit through your ability to leverage resources to provide first-class service to customers, and you work collaboratively with the team to keep booksellers engaged in talking about and selling books. Responsibilities
Ensure consistent, friendly and informed service to customers, first by the example you set and second by training and delivering first-class service by the store team. Ensure a vibrant bookstore through the flawless execution of bookstore basics. Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM. Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales. Develop the bookselling team through engagement and coaching; provide feedback to assess and focus on individual strengths and recommend talent development in the store. Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes. Ensure compliance with company standards as it pertains to safety, customer communications and all store operations. Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the company values. Embrace the cluster structure and work collaboratively with others for the betterment of all locations. Work on the selling floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing). Open and close the building, ensuring the safety of employees and customers. Knowledge & Experience
Solid bookselling knowledge across various genres and a strong understanding of the book industry. Enthusiasm for books reflected in excellent service standards for the local community. Experience in managing and developing employees at all levels. Effective organization, planning and prioritization of workload. Able to delegate and work through others. Ability to communicate effectively and comfortably. Experience building collaborative and productive working relationships at all levels. Deliver honest and constructive feedback. Expected Behaviors
Prioritize customer experience above all else. Commit to and develop booksellers. Execute bookstore basics flawlessly. Drive results through thoughtful development. Provide feedback, coaching and development. Can empathize with and understand people. Demonstrate collaboration and ability to adjust style to meet individual needs. Provide clear direction, monitor progress and provide appropriate feedback when running the store. Understand key financial indicators and make good decisions to drive positive results. Solve problems through good decision making, including in ambiguous situations. Know the most effective and efficient processes to get things done with a focus on continuous improvement. Motivate a team through engagement, focused dialogue and feedback. Open to feedback and can reflect to develop and grow. Show adaptability and work with a sense of urgency all the time. Auto req ID 82079BR Employment Type Full-Time City Westlake State Ohio EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy
1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
#J-18808-Ljbffr