Thermo Fisher Scientific
Overview
Field Service Engineer II at Thermo Fisher Scientific. This role focuses on field service support for Chromatography and Mass Spectrometry systems, including installation, repairs, preventive maintenance, and instrument qualifications. The candidate should be customer-oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth. Location
Boston, MA. Relocation assistance is not provided. How you will make an impact
Thermo Fisher Scientific offers coordinated solutions, instrument, and enterprise services to our customers. You will lead all aspects of field service support and customer relationship management. What you will do
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems Be client-focused, working with other ULS teams and Sales Proficiently use customer management software to track service calls, manage parts inventories, and complete tasks Review reports and documentation from customers; inspect malfunctioning products to determine the nature and scope of problems Analyze findings to determine source of problems and recommend repair, replacement, or other corrective action Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs Analyze chemistry and instrument reports to diagnose technical or application problems Provide a communication link between the customer and the company to ensure effective service Develop and conduct training on the safe operation of equipment and demonstrate skills to trainees (team members and customers) Other duties may be assigned Education
Associates Degree or high school diploma/GED with 5+ years of relevant experience; Bachelor's Degree in Chemistry, Sciences or related field is highly preferred Experience
5+ years hands-on experience as a Service Engineer preferred or 3+ years experience with scientific/medical equipment Hands-on experience with analytical instrumentation – Chromatography and Mass Spectrometry systems preferred Knowledge, Skills, Abilities
Effective communication and the ability to establish good customer rapport Ability to prioritize service requests and produce clear, concise documentation Willingness to travel overnight up to 25% within the territory or other areas as required (possibly more for training and initial certifications) Ability to safely lift 50 lbs with assistance occasionally Ability to safely lift and carry 25–30 lbs continuously Ability to bend, squat, stretch, and reach daily in a service function Ability to travel overnight at a minimum of 10% after initial training Maintain a valid driver’s license and safe driving record Regular and reliable attendance Benefits
We offer a competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits. This position may also be eligible for a variable annual bonus based on company, team, and/or individual performance. A comprehensive Total Rewards package includes: National medical and dental plans, and a national vision plan Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) Accident and life insurance, and short- and long-term disability 401(k) retirement savings plan and Employee Stock Purchase Plan (ESPP) For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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Field Service Engineer II at Thermo Fisher Scientific. This role focuses on field service support for Chromatography and Mass Spectrometry systems, including installation, repairs, preventive maintenance, and instrument qualifications. The candidate should be customer-oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth. Location
Boston, MA. Relocation assistance is not provided. How you will make an impact
Thermo Fisher Scientific offers coordinated solutions, instrument, and enterprise services to our customers. You will lead all aspects of field service support and customer relationship management. What you will do
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems Be client-focused, working with other ULS teams and Sales Proficiently use customer management software to track service calls, manage parts inventories, and complete tasks Review reports and documentation from customers; inspect malfunctioning products to determine the nature and scope of problems Analyze findings to determine source of problems and recommend repair, replacement, or other corrective action Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs Analyze chemistry and instrument reports to diagnose technical or application problems Provide a communication link between the customer and the company to ensure effective service Develop and conduct training on the safe operation of equipment and demonstrate skills to trainees (team members and customers) Other duties may be assigned Education
Associates Degree or high school diploma/GED with 5+ years of relevant experience; Bachelor's Degree in Chemistry, Sciences or related field is highly preferred Experience
5+ years hands-on experience as a Service Engineer preferred or 3+ years experience with scientific/medical equipment Hands-on experience with analytical instrumentation – Chromatography and Mass Spectrometry systems preferred Knowledge, Skills, Abilities
Effective communication and the ability to establish good customer rapport Ability to prioritize service requests and produce clear, concise documentation Willingness to travel overnight up to 25% within the territory or other areas as required (possibly more for training and initial certifications) Ability to safely lift 50 lbs with assistance occasionally Ability to safely lift and carry 25–30 lbs continuously Ability to bend, squat, stretch, and reach daily in a service function Ability to travel overnight at a minimum of 10% after initial training Maintain a valid driver’s license and safe driving record Regular and reliable attendance Benefits
We offer a competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits. This position may also be eligible for a variable annual bonus based on company, team, and/or individual performance. A comprehensive Total Rewards package includes: National medical and dental plans, and a national vision plan Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) Accident and life insurance, and short- and long-term disability 401(k) retirement savings plan and Employee Stock Purchase Plan (ESPP) For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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