DocuSign
Lead Product Manager, Onboarding & Adoption (PLG)
DocuSign, San Francisco, California, United States, 94199
Overview
DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data trapped inside documents—from disconnection to integrated business systems of record. Using DocuSign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions built by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do
As a Lead Product Manager for the Engagement & Monetization team, you will identify opportunities, develop the product roadmap, and deliver capabilities to drive customer satisfaction and maximize revenue opportunities. You will discover and analyze customer pain points, translate them into clear product requirements and roadmaps, and develop a product strategy that spans multiple surfaces in the product engagement and monetization space. You’ll shape DocuSign’s growth experiences and build capabilities that drive the next chapter of growth, focusing on how customers try, buy, and manage their subscriptions with DocuSign. This position is an individual contributor role reporting to the Sr Director, Product Management - Engagement & Monetization. Responsibilities
Define experiences that enable customers to self-serve: try, use, buy, and manage their subscription Develop and maintain a product roadmap aligned with the company’s strategic goals and OKRs Prioritize features and initiatives based on business impact and available resources Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features Document clear requirements and use cases for UX and Engineering teams and drive initiatives from concept to launch Use qualitative and quantitative data insights and industry-standard processes to prioritize opportunities across DocuSign’s customer journey Use data analytics and metrics to assess product performance, identify trends, and make data-driven decisions Monitor KPIs related to revenue, conversion, and other relevant metrics Job Designation
Hybrid:
Employee divides time between in-office and remote work. Access to an office location is required. Frequency: minimum 2 days per week; weekly in-office expectation may vary by team. Positions are designated as In Office, Hybrid, or Remote and are specific to the role. Preferred designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s designation based on business needs and local law. What you bring
Basic BA/BS in Marketing, Business, Design, or Engineering 12+ years of experience in digital product management 8+ years of experience working directly with UX, Engineering, and Testing teams Experience driving complex projects across a large, cross-functional organization Preferred MBA Expertise in product-led growth (PLG) and SaaS commercial models Application of industry best practices to product requirements Exceptional communication skills with experience presenting to all functions, including executives Cross-functional leadership through influence Strong analytical skills to turn complex data into actionable product insights Wage Transparency
Pay for this position is based on location and may vary with job-related knowledge, skills, and experience. Pay ranges in select locations: California: $177,900.00 - $287,425.00 base salary Washington: $170,900.00 - $251,325.00 base salary This role is eligible for the following benefits and incentives: Bonus: Variable incentive pay for Sales roles; non-Sales roles eligible for a company bonus plan based on company performance Stock: Eligible to receive Restricted Stock Units (RSUs) Global benefits provide options for: Paid Time Off and holidays based on region Paid Parental Leave up to six months Full Health Benefits Plans from day one Retirement Plans with potential employer contributions Learning and Development opportunities Compassionate Care Leave Life at DocuSign
Working here DocuSign is committed to building trust and creating an inclusive environment for employees, customers, and communities. All team members are encouraged to contribute and succeed, with a focus on equal opportunity and belonging. Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities during the application process. If you need accommodations, please contact us at accommodations@docusign.com. For issues during the application process, contact taops@docusign.com for assistance. Applicant and Candidate Privacy Notice
This position is not eligible for employment in certain states (Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, Wyoming). Equal Opportunity Employer
DocuSign is an Equal Opportunity Employer. Hiring decisions are based on experience, skill, aptitude, and a can-do attitude without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other protected status.
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DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data trapped inside documents—from disconnection to integrated business systems of record. Using DocuSign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions built by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do
As a Lead Product Manager for the Engagement & Monetization team, you will identify opportunities, develop the product roadmap, and deliver capabilities to drive customer satisfaction and maximize revenue opportunities. You will discover and analyze customer pain points, translate them into clear product requirements and roadmaps, and develop a product strategy that spans multiple surfaces in the product engagement and monetization space. You’ll shape DocuSign’s growth experiences and build capabilities that drive the next chapter of growth, focusing on how customers try, buy, and manage their subscriptions with DocuSign. This position is an individual contributor role reporting to the Sr Director, Product Management - Engagement & Monetization. Responsibilities
Define experiences that enable customers to self-serve: try, use, buy, and manage their subscription Develop and maintain a product roadmap aligned with the company’s strategic goals and OKRs Prioritize features and initiatives based on business impact and available resources Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features Document clear requirements and use cases for UX and Engineering teams and drive initiatives from concept to launch Use qualitative and quantitative data insights and industry-standard processes to prioritize opportunities across DocuSign’s customer journey Use data analytics and metrics to assess product performance, identify trends, and make data-driven decisions Monitor KPIs related to revenue, conversion, and other relevant metrics Job Designation
Hybrid:
Employee divides time between in-office and remote work. Access to an office location is required. Frequency: minimum 2 days per week; weekly in-office expectation may vary by team. Positions are designated as In Office, Hybrid, or Remote and are specific to the role. Preferred designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s designation based on business needs and local law. What you bring
Basic BA/BS in Marketing, Business, Design, or Engineering 12+ years of experience in digital product management 8+ years of experience working directly with UX, Engineering, and Testing teams Experience driving complex projects across a large, cross-functional organization Preferred MBA Expertise in product-led growth (PLG) and SaaS commercial models Application of industry best practices to product requirements Exceptional communication skills with experience presenting to all functions, including executives Cross-functional leadership through influence Strong analytical skills to turn complex data into actionable product insights Wage Transparency
Pay for this position is based on location and may vary with job-related knowledge, skills, and experience. Pay ranges in select locations: California: $177,900.00 - $287,425.00 base salary Washington: $170,900.00 - $251,325.00 base salary This role is eligible for the following benefits and incentives: Bonus: Variable incentive pay for Sales roles; non-Sales roles eligible for a company bonus plan based on company performance Stock: Eligible to receive Restricted Stock Units (RSUs) Global benefits provide options for: Paid Time Off and holidays based on region Paid Parental Leave up to six months Full Health Benefits Plans from day one Retirement Plans with potential employer contributions Learning and Development opportunities Compassionate Care Leave Life at DocuSign
Working here DocuSign is committed to building trust and creating an inclusive environment for employees, customers, and communities. All team members are encouraged to contribute and succeed, with a focus on equal opportunity and belonging. Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities during the application process. If you need accommodations, please contact us at accommodations@docusign.com. For issues during the application process, contact taops@docusign.com for assistance. Applicant and Candidate Privacy Notice
This position is not eligible for employment in certain states (Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, Wyoming). Equal Opportunity Employer
DocuSign is an Equal Opportunity Employer. Hiring decisions are based on experience, skill, aptitude, and a can-do attitude without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other protected status.
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