Cloudflare Inc
Customer Success Manager (Mumbai-based)
Cloudflare Inc, San Francisco, California, United States, 94199
About Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks powering millions of websites and Internet properties. Cloudflare protects and accelerates Internet applications without hardware, software installation, or code changes. Our network helps properties see improved performance and reduced spam and attacks. Cloudflare has been recognized on Entrepreneur Magazine's Top Company Cultures list and as one of Fast Company's World's Most Innovative Companies. We value curiosity and empathy, and we support diverse and inclusive teams. We hire based on potential and help teammates grow. Available Locations: Mumbai, India. Customer Success @ Cloudflare
Customer Success at Cloudflare focuses on customer adoption and value realization of Cloudflare Solutions. We partner with customers as they implement, adopt, and optimize our cloud solutions to meet their business goals and objectives. Our goal is to fully understand each customer’s WHY to articulate WHAT we can do to ensure value and outcomes from Cloudflare Solutions and Products. The Customer Success Team consists of Customer Success Managers and Customer Solutions Engineers who proactively engage with customer needs to accelerate desired outcomes. The team works closely with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product, and Sales Operations to help customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do
We are seeking an experienced Customer Success Manager to join our India customer success team. You will manage and grow our customer base in the region, act as a trusted advisor, and help customers fully leverage the platform to achieve their business objectives. You will collaborate with other Cloudflare teammates to drive customer retention, expansion, and satisfaction. This role is based in Mumbai, India. Key Responsibilities
Serve as the primary point of contact for customers in the India region Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners Fully manage the customer lifecycle Advocate for the voice of the customer within Cloudflare Monitor customer usage and performance; identify opportunities for adoption, retention, and expansion Develop an understanding of customers' objectives and provide strategic guidance on leveraging Cloudflare's platform Work with customers to develop and execute success plans and ensure full utilization of the platform Collaborate with Sales, Support, and Product to resolve issues and ensure a seamless experience Analyze customer data and provide insights to leadership on trends and opportunities Required Skill Set
Adaptability and resilience in navigating complex, evolving environments Critical problem-solving skills to address client challenges and identify growth opportunities Understanding of business strategy and ability to align Cloudflare offerings with client objectives Comprehensive product knowledge of Cloudflare's offerings and industry trends Proactive engagement with clients, partners, and internal teams to drive satisfaction and growth Requirements
5+ years of experience in a customer-facing role, ideally as a CSM, in the technology industry Strong understanding of cloud-based technologies and application security Proven track record of managing large, complex customer accounts and driving retention and growth Ability to work independently and in a team in a fast-paced environment Excellent communication and interpersonal skills to build relationships with customers and stakeholders Strong problem-solving and strategic thinking abilities Bachelor's degree in technology or equivalent experience What makes Cloudflare special?
We are a large-scale technology company with a soul, focused on protecting the free and open Internet as part of our mission to build a better Internet. Projects:
Note: content about Project Galileo, Athenian Project, and 1.1.1.1 is retained from the original text to preserve context. Project Galileo: Since 2014, we've equipped many journalism and civil society organizations with tools to defend against attacks, at no cost. Athenian Project (launched in 2017) supports government election information and voter registration with protection and reliability. 1.1.1.1 was released to improve DNS, with a privacy-first commitment, not storing client IPs and not selling data. Sound like something you'd like to be part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws. Employment offers may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity and value diversity and inclusiveness. All qualified applicants will be considered regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com or mail to 101 Townsend St, San Francisco, CA 94107. #J-18808-Ljbffr
At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world's largest networks powering millions of websites and Internet properties. Cloudflare protects and accelerates Internet applications without hardware, software installation, or code changes. Our network helps properties see improved performance and reduced spam and attacks. Cloudflare has been recognized on Entrepreneur Magazine's Top Company Cultures list and as one of Fast Company's World's Most Innovative Companies. We value curiosity and empathy, and we support diverse and inclusive teams. We hire based on potential and help teammates grow. Available Locations: Mumbai, India. Customer Success @ Cloudflare
Customer Success at Cloudflare focuses on customer adoption and value realization of Cloudflare Solutions. We partner with customers as they implement, adopt, and optimize our cloud solutions to meet their business goals and objectives. Our goal is to fully understand each customer’s WHY to articulate WHAT we can do to ensure value and outcomes from Cloudflare Solutions and Products. The Customer Success Team consists of Customer Success Managers and Customer Solutions Engineers who proactively engage with customer needs to accelerate desired outcomes. The team works closely with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product, and Sales Operations to help customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do
We are seeking an experienced Customer Success Manager to join our India customer success team. You will manage and grow our customer base in the region, act as a trusted advisor, and help customers fully leverage the platform to achieve their business objectives. You will collaborate with other Cloudflare teammates to drive customer retention, expansion, and satisfaction. This role is based in Mumbai, India. Key Responsibilities
Serve as the primary point of contact for customers in the India region Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners Fully manage the customer lifecycle Advocate for the voice of the customer within Cloudflare Monitor customer usage and performance; identify opportunities for adoption, retention, and expansion Develop an understanding of customers' objectives and provide strategic guidance on leveraging Cloudflare's platform Work with customers to develop and execute success plans and ensure full utilization of the platform Collaborate with Sales, Support, and Product to resolve issues and ensure a seamless experience Analyze customer data and provide insights to leadership on trends and opportunities Required Skill Set
Adaptability and resilience in navigating complex, evolving environments Critical problem-solving skills to address client challenges and identify growth opportunities Understanding of business strategy and ability to align Cloudflare offerings with client objectives Comprehensive product knowledge of Cloudflare's offerings and industry trends Proactive engagement with clients, partners, and internal teams to drive satisfaction and growth Requirements
5+ years of experience in a customer-facing role, ideally as a CSM, in the technology industry Strong understanding of cloud-based technologies and application security Proven track record of managing large, complex customer accounts and driving retention and growth Ability to work independently and in a team in a fast-paced environment Excellent communication and interpersonal skills to build relationships with customers and stakeholders Strong problem-solving and strategic thinking abilities Bachelor's degree in technology or equivalent experience What makes Cloudflare special?
We are a large-scale technology company with a soul, focused on protecting the free and open Internet as part of our mission to build a better Internet. Projects:
Note: content about Project Galileo, Athenian Project, and 1.1.1.1 is retained from the original text to preserve context. Project Galileo: Since 2014, we've equipped many journalism and civil society organizations with tools to defend against attacks, at no cost. Athenian Project (launched in 2017) supports government election information and voter registration with protection and reliability. 1.1.1.1 was released to improve DNS, with a privacy-first commitment, not storing client IPs and not selling data. Sound like something you'd like to be part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws. Employment offers may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity and value diversity and inclusiveness. All qualified applicants will be considered regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com or mail to 101 Townsend St, San Francisco, CA 94107. #J-18808-Ljbffr